Congratulations FYI -- be prepared to go through it all again, sometimes
it'll sync fine, sometimes it won't...

Julian <julian[at]somewhere.com> wrote:
- quote -

An update: I just went though the Online Services setup process for my
AmEx account again, and that seems to somehow have magically fixed it,
although I didn't change any settings or entries...

Julian


Julian wrote:
- quote -

Thanks for the link, however none of the items in the "symptoms" section
of the article apply to me. I'm running Money 2004, and when I tell it
to download all transactions from my financial institutions, everything
shows as having completed successfully. The only problem is my American
Express account which downloads nothing (and doesn't show as any new
transactions having being downloaded), although Money shows as having
successfully connected to AmEx.

Julian


Mark wrote:
- quote -

Have you looked at the following KB:
http://support.microsoft.com/kb/829143/en-us
especially Method 3

-Mark

"Julian" <julian[at]somewhere.com> wrote in message
news:yMCdndHriMRSFFPZnZ2dnUVZ_uidnZ2d[at]comcast.com...
- quote -

I'm having the same problem with my American Express account. None of
the transactions download. I've contact AmEx, and they've assured me
that everything on there end is fine, and that MS needs to be contacted
about this...

Julian


MBO wrote:
- quote -

I'm having the same problem. It's the end of July and it appears that this
still hasn't been resolved. Wow. What a way to get people to upgrade.


"Gunther" wrote:

- quote -

A lot of users here feel your frustration -- I for one know exactly what you're
talking about. While it may help to vent your frustrations here, you may as
well get used to the fact that: Microsoft doesn't care about this issue...

qty <qty[at]discussions.microsoft.com> wrote:
- quote -

I got in touch with a person a Microsoft Support and this is an ongoing
problem that they are aware of...but are not in any rush to resolve. If you
go into the MSN Network status summary in Money you can see which accounts
are not updating. Speciffically for me it is all of the accounts that use
"Cashedge" as the interface data provider. I contacted them and they said to
contact Microsoft.
I currently am shorting both of their stocks... seems like a wise choice
when they don't care about the customers!

"qty" wrote:

- quote -

Is anyone else having trouble getting their bank accounts and credit accounts
to update?

For the last TWO WEEKS! I have been waiting patiently to look at account
transactions. When I update accounts, my account homepage shows that I have
X transactions to read; but when I click to read the updates, they are not in
my register. No number of iterations and refreshes has got the updates to
show up.

Money info central has had the same unhelpful message for the last week or
so: "You may experience problems getting accounts to update in MSN Money or
within Money 2005 or 2006.We are working with to improve the performance.
Please try again if it failed for you previously." If it were as easy as
that, there'd be no need for the message, since most people automatically try
again when something doesn't work.

Can someone at Microsoft PLEASE communicate to your stakeholders what the
problem is and when we can expect it to be fixed. I like to look at my
accounts almost everyday (that's why I purchased financial software in the
first place) and it's annoying to feel like Microsoft is ignoring serious
outages in Money. I haven't even been able to run my June reports, yet!