In microsoft.public.money, n121pp wrote:

- quote -

What might work is to say that one account is at CapitalOne and one
is at an institution named "Capital 1". See if that works for you.

Thanks for the input Cal!

It sounds like I will just need to access the website directly to get to my
MSN Billpay information, which is not a problem. I bookmarked it in Money
and can reach it that way.

One other question: I have two CapitalOne credit card accounts, each with a
different username and password. How can I get both accounts into MS Money?
Is there a specific procedure to follow for this?


"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:vodp521c21mlvii1ahnl889ofp7o1ksad9[at]4ax.com...
- quote -

In microsoft.public.money, n121pp wrote:

- quote -

You removed the Passport and applied a new one rather than the
method rather than the one in
http://support.microsoft.com/default...01&Product=mny
? I am not sure it would have made a difference, but I suspect it
might have.

Note the item dated 11/28/2005 in
http://moneycentral.msn.com/common/networkstatus.asp

What might work, (and might not), is to restore a backup from before
you removed the Passport. Don't overwrite your mostly working
current file. Then disable the online access from the each of the
problem accounts, and then re-enable each.

Or, just use the web-based bill pay access for now.

Just as an update, I did some further diagnostics:

* Created a new passport account and hotmail account

* took my existing money file and associated it with the new passport
account.

All symptoms have resolved. I can add credit card and bank accounts again,
and updates synchronize with the MSN servers, with no error messages. It
appears that the old passport account, at some point in the last couple of
months, had become corrupted. No idea why. Just one last issue.

Maybe the group has an answer to this question: I have MSN Billpay set up on
the old passport account and want to associate it/appear with the new
passport account. How do I do that in MS Money? I do not see a link to MSN
billpay in the Money file associated with the new passport credentials, so
it is not intuitive on how to add this capability back in.



"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:fabl52lqr5kv9hqpelion11p9onnq1umnt[at]4ax.com...
- quote -

In microsoft.public.money, n121pp wrote:

- quote -

I somehow did not understand that from your original posting. Since
Etrade and Pentagon Federal Credit had been downloading, and now
they are not, I would tend to look to your firewall or virus
checkers.

Of course you should think about what you installed between now and
when these downloads were working. IE7 beta maybe?




- quote -

Thanks for the info. All accounts were found by MS Money before this
situation started, and downloads were occurring for all those listed credit
card and bank accounts listed. No interaction from the banks/CC companies
were necessary, but I will check it out.

I find it odd that the online version I purchased last year was marked as
"cancelled" on the MS passport website. Could this be causing the problems?

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:g29l52558oad5gc2qk13ab0vm163k83lbp[at]4ax.com...
- quote -

In microsoft.public.money, n121pp wrote:

- quote -

MNBA credit card does not seem to be on this list:
http://www.microsoft.com/money/banko...dProvidersOnly

Looking at
http://www.microsoft.com/money/banko...ovidersOnly#31
I see two Capital Ones for credit cards: Capital One bank and
CapitalOne Card. I don't know which is the right one. Capital One
bank uses a direct method, and CapitalOne Card uses the third party
method.

Pentagon Federal Credit Union appears to use direct services. I
would contact their customer service. They may have to set you up
for Microsoft Money access. I suspect they will have useful
information for you. Click Pentagon Federal Credit Union on
http://www.microsoft.com/money/banko...e=BanksOnly#64
for contact information.

Ditto Etrade. . Click E-trade on
http://www.microsoft.com/money/banko...okeragesOnly#1
for contact information.

OS: Windows XP Pro, all patches from MS up to date. ZoneAlarm firewall; McAfee AV

Sent the following message to MS support this afternoon:

Purchased MS Money Premium 2006 off of the MS website about a year ago. All was working well until about 4-6 weeks ago. Symptoms and observations:

--MS Money can not update some bank accounts (Pentagon Federal Credit Union, ETrade) and
some credit cards (MBNA, Capital One). Others update correctly; there seems to be no rhyme or reason as to why some update and others do not.

--After an attempted update, the call summary message in MS Money says it can not synchronize with the Money servers and the information was not updated. Try again later. Many attempts later in the day and on subsequent days yield the same message.

--When attempting to add a credit card account (MBNA, Captial One) from within MS Money software, it says the update service is temporarily unavailable and to try again later. This is same message issued for the past 4-6 weeks. Credentials on the MBNA & Captial One sites are correct; I can log in to the credit card site fine with those credentials.

--When trying to add the same bank and credit card accounts as listed above, via the Money website, it will not retrieve any information. After deleting the credit card account off of the website, waiting 24 hours, then trying to add again (as advised on the website), it still will not add the account.

--When I check my account on the billing.microsoft.com site, it says my MS Money Premium 2006 purchase was "cancelled". I did not request it to be cancelled.

--Installed a purchased CD copy of MS Money Premium yesterday (after uninstalling the web purchased version, rebooting, reinstalling the new version, rebooting). Symtoms have persisted.

--Ran the file repair (Level II) on the Money file. No meaningful error messages, and symptoms still persist.

--I can sign in to the passport network and can check my Hotmail and check account status in Passport (apparently not a Passport login problem)

--Turned AV and firewalls off; same error messages occur.

I am stumped. Anyone have any ideas?