I called support, and they confirmed the problem. No details, no timeframe. I
called billing and a refund is on its way.

Good luck.

"ding3r" wrote:

- quote -

+1

I am having the same problem and am looking for an update on this as well.

Ben

"Grex" wrote:

- quote -

I too am stilll haveing this problem. They posted the meesage on the 21st it
is now the 26th. Any update as to when it will be fixed would really help.

"Dick Watson" wrote:

- quote -

Microsoft doesn't read posts here. But if you did, you would have found
copious links to the MSN page indicating that this is a know problem and
they are working it.

"Pierre" <Pierre[at]discussions.microsoft.com> wrote in message
news:10B90A50-1D36-43BC-9C94-12D8B63A0E7B[at]microsoft.com...
- quote -

I'm having exactly the same problem, and I've tried and tried all I what have
been suggested in these posts, plus changing computers, plus purchasing the
full version after deleting the upgraded-trial version. Passport shows I've
two subsriptions: $39.99 + $59.99 = $99.98 - and I'm not mentioning the waste
of time. Microsoft, if you bother to read this, please respond now.

If somebody figures out how to fix this, please drop a note at
ypyc[at]yahoo.com.
Thanks,
Pierre

"Kacela" wrote:

- quote -

Oh, it happened. I guess me calling the download version of Money "a piece
of shit" upset somebody over there, as well my stating that Microsoft had
already "ripped me off for $60", and that I was unwilling to shell out
another $35 dollars for support.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, ezago wrote:

- quote -


You might find http://moneycentral.msn.com/common/networkstatus.asp
of interest.

And if you did give your credit card for support, I seriously doubt
they would actually submit a charge to your card in a case such as
yours. However if you can wait a day or two, I expect the server
problem will be dealt with.

I have exactly the same problem. It does not matter how many times I
uninstall, reinstall Money, or how many new files "Test" I create I always
get the same Trial after Money completes the download process after
Installation.

Of course I'm signing in with my passport account, the same I've used to
purchase the software, the only one I got by the way.

I have already formated and reinstalled all my Laptop, a pain in the ass
process, but unforuntantly the problem persist.

If anybody knows how to fix this issue woth being charged with a 35 USD
please let us know.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Kacela wrote:

- quote -

I don't think that happened, although I believe you think that
happened.

You might find http://moneycentral.msn.com/common/networkstatus.asp
of interest.

And if you did give your credit card for support, I seriously doubt
they would actually submit a charge to your card in a case such as
yours. However if you can wait a day or two, I expect the server
problem will be dealt with.

Somebody there deleted the post I made a few hours ago. It had all of the
actual error messages from not recognizing the Money PID as being valid. The
post also stated that the pre update serial was the same before and after the
update broke the application. I verified the post was there, so somebody
physically deleted it. I guess they didn't like my wording.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Kacela wrote:

- quote -

I was with you until your last sentence.


- quote -

Could not open an email ticket with Microsoft because it does not recognize
my serial number. You'ld have to get the actual error message from the post
that you deleted. I'm not going to spend $35 more for support, when I've
already been taken for $60 from Microsoft. I need real help. Deleting a
post isn't helpful at all.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Kacela wrote:

- quote -

When it does not say "Trial Version", do Help-> About, and write down
the serial number. Then use that as the product ID when you contact
Microsoft via http://support.microsoft.com/money to open an email
support case.

Let us know what the cures it for you.

I've been trying since I downloaded the purchased program on the 19th of this
month, so it's not a server issue. I've also temporarily disabled ALL IE
security and firewall to see if that has any effect - it doesn't. I am using
XP as the Administrator of the machine, and I've created a totally new
machine account for this purpose, but have experienced the same failure. The
only way I can utilize the program I've paid for is to completely uninstall
Microsoft Money and then reinstall it. On the first launch after reinstall,
It wont say Trial Version until I exit the program and restart the program
after getting force fed the updates.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Kacela wrote:

- quote -

Perhaps there is a server problem. You could wait a day to see if
that got resolved.

Alternatively, in IE6, start with
Tools-> Options-> Security-> LocalIntranet-> DefaultLevel which may be
sufficient.

If that does not let you updated, and if you are using XP, I would
try creating a new user with Administrator privilege. Switch to
that user and start Money with a new blank file with that same
Passport you used to purchase Money. Let Money download the updates
as that user.

The theory is that if the problem is an IE6 setting, you will get
default settings for the new user. If you succeed this way, it
would accomplish the download, and it would point toward the reason
the other did not work. You can delete the new user later, and
your regular IE6 settings will not have been changed.

My downloaded purchased version of Money 2006 Deluxe says "Trial Version"
after updates are applied. I've followed to the letter, knowledge base
article http://support.microsoft.com/default...b;en-us;889930

Plus, I've followed prevoius recommendations of:
"If you want something other than to do that, do something slightly
different. Create a NEW empty file (named perhaps Temp.mny) that
you put the referenced Passport onto. Let Money download data that
it needs. Close Money. Restart Money."

Still no joy after the Updates are force-fed to me.