In microsoft.public.money, Andy wrote:

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Sorry to hear of the problem. I am not sure, but I suspect the
problem would have occurred even if you did not have a
Passport/LiveID on the file. If that were the case it would imply
that the backup from version 16.0.*.1303 will not restore a backup
from a fresh non-updated install. That would parallel the case with
Money 2005. I had not heard anybody comment on that. Let us know if
you find a solution.

I assume IE7 is set to work offline. Ya know, I wonder if Vista
itself might need an update.

I suggest you contact Microsoft Support from the connected computer
(have your serial number from the install from Help-> About as the
PID number). See if they have a solution.

Here is something that I doubt will help this case, but won't hurt
to try. In IE7 Tools-> InternetOptions-> Security Trusted Sites list
add this to the list of trusted sites:
money://

Cal, I tried your suggestions and unfortunately they didn't work. The
solution is simple...I just need to be connected to the internet for 5
minutes! But that's so impossible here in Iraq! I need to figure out a way to
validate my password on the computer without the internet. I've searched all
over microsoft and can't find a solution. I don't think Microsoft thought
about what would happen if someone didn't always have internet connection
with the live password.

If there's anything else you can think of, I would greatly appreciate it!

Andy

"Cal Learner-- MVP" wrote:

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Hi Cal, thanks for the fast reply.

I'm sorry, my post was a little confusing. I'm writing this on a work
computer and I can log onto my passport fine from this work computer. The
computer I'm having issues with is my personal laptop.

I tried the 'SSL 2.0' and it was unchecked. I checked it, and also 3.0 and
4.0 were already checked.

I'm going to uninstall money right now and reinstall it like you said,
paying attention to the instructions you listed. I won't have internet on my
laptop for many months, so I'm pretty worried about this...I hope it works.

One other note, when I had a money file (and not a backup file to restore),
there was an option to sign in 'offline', which I did and it worked fine for
the past 6 weeks I've been here. The backup restore password gives me the
option to 'sign into money and access all the online services' (I've tried it
and got the same results) and 'I want to sign into Money directly, without
access to all the online services'. I would have thought the second option
would work the same way my money file worked before. I'm wishing I could have
saved my money file, but my partition had many errors and I couldn't save any
of the data (I always keep my backup files on a separate SD Card, thankfully).

I don't know if that gives you any more ammunition to help. Thank you so
much for taking the time to try to help me. I'll let you know how the
re-install goes.

Take care,

Andy

"Cal Learner-- MVP" wrote:

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In microsoft.public.money, Andy wrote:

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I think you must be saying that you are logged in on a computer that
does not have Money installed.

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Check that the SSL2 protocol is enabled. That checkbox may be in
IE Tools-> InternetOptions-> Advanced.

During the install, launch setup by right-clicking the launch icon
and choose RunAsAdmistrator.

Be sure that your Money and backup files are moved to a spot that
you will have full privileges to, such as Documents/MyDocuments.
If they are in a place like ProgramFiles, Vista will create an
impermanent copy of the file for the user to use, unless the user
explicitly right-clicks at launch and choose RunAsAdminsistrator
that time.

When you launch the restore, do not restore to the default location,
but instead browse to a location in your Documents folder.

I am not sure this will solve it. Let us know.

If you still have a problem, when you do get an internet connection,
right-click the Money icon and choose RunAsAdmistrator to let
updates happen. Then reboot the computer. Check that the Money
2007 version is then 16.0.*.1303.

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I'm having a hard time finding the answer to my problem...

I'm using MS Money 2007 and most of the time, I have internet, so it's not
an issue. I'm deployed in Iraq, and have no internet (except on work
computers, which I can't put MS Money on). Today, I reformatted my computer
and reinstalled Vista. When I went to restore my latest backup file into
Money 07, it asked me for a password and when I entered my passport password,
it would say "Sign-in information...as listed above in the subject line. As I
said, I can't connect to the internet on my Money laptop, and I can't restore
my backup apparently until I do so. I'm logged in with my passport right now,
so I know I have the correct password...I'm just worried and pretty
frustrated. I rely on money for all my financial stuff! Any help would be
really, really appreciated!!!!!

Sincerely,

Andy Stack
andrew.stack[at]acemnf-wiraq.usmc.mil

"MBO" wrote:

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In microsoft.public.money, MBO wrote:

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That's great.

Hi Cal,

Well, I'm totally flummoxed. The file is now working correctly after 2 1/2
days.

Thanks again for your patient and kind help.

MBO

"MBO" wrote:

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In microsoft.public.money, MBO wrote:

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I would copy your oldest backups to another folder. We would not
want you to be overwriting a backup you need.


Also, when you tried Sample.mny successfully, note that that file
does not have a Passport on it.

Hi Cal,

I tried all of the suggestions but copying to a FAT32 drive. I will
absolutely try that later and get back to you.

Thanks for your patience regarding this.

MBO

In microsoft.public.money, MBO wrote:

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I also note that http://support.microsoft.com/kb/891338/en-us shows
11 methods, not 8.

In microsoft.public.money, Cal Learner-- MVP wrote:

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Ooops... I forgot it was a Passport sign-in problem.

In microsoft.public.money, MBO wrote:

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I think you might be saying that it was installed on your computer,
and I am wondering if it has not been uninstalled. Usually the
problems with Norton have to do with installation, and in those
cases it takes un-install rather than "disable" to succeed.
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So the updates you are referring to are probably quotes.

I assume you have tried file repair.

Here is one more thing to try (tho it has limited chances of
helping):

Put a backup onto a FAT-formatted USB flash drive. This will remove
ownership information.

I would then create a new XP user with Administrator privilege.
Switch to that user and start Money with a new blank file (Decline
Passport). File-> Restore from that USB flash drive, but do not take
the default location. Instead Browse to a spot in the new user's
MyDocuments folder.

The theory is that if the problem is an IE6 setting, you will get
default settings for the new user. If you succeed this way, it
would point toward the reason the other did not work. You can
delete the new user later, and your regular IE6 settings will not
have been changed.

Slim hope, but it is easy enough to try.

I guess you have already reviewed your backup situation. Note that
Money 2006 has the advantage of keeping multiple backups by default.
However the default for the "Keep only the ___ most recent backup
files" may not be enough for you to have an older backup that is
not too old. I set mine to 99, because I have a big drive that is no
where near full.

I also suggest making the scheduled backups to a USB flash drive
perhaps monthly.


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Hi Cal,

Thanks for your timely response. I'm not running Norton right now, but I've
never had problems with it in regards to other programs. It's always been a
good citizen on my computer.

I did install new software (and thought about that, actually). It was the
Microsoft Defender Beta 2. I uninstalled it and am still having this same
problem. I went back and reset all of my Internet options as suggested in the
knowledgebase article and stepped through all of the other procedures as
well. I even uninstalled and reinstalled Money.

The Sample.mny file works just fine for updates. The problem appears to be
something that is now corrupt in my own My Money.mny file.

Thanks again,

Monte

"Cal Learner-- MVP" wrote:

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In microsoft.public.money, MBO wrote:

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First, if you are using Passport, do not delete your Passport or
change the password.

Have you installed any new software lately?

Are you running a firewall that could be blocking thing?

Are you running Norton? Note that "disabling" Norton has been
reported to be ineffective.

Well, it finally bit me. I have Money 2006 Premium. All has been working
great for online updates for months. Suddenly, two days ago, this message
appeared, and I am locked out of doing any online updates to the current
record/file. I have tried all 8 of Microsoft's suggested fixes.

I can connect using the Sample.mny file, but when I then go back to my
regular My Money.mny file, the same error message pops up again.

Is there something someone here knows that I may be overlooking. I would
surely hate to start this file from the beginning.

Thanks,