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  #13  
Old 10-31-2005, 05:59 AM
woppenhe
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes--MSD knows about thi

Switching between Quicken and MS is often a difficult process despite the
advertising hype. Threatening to do so in hope that MS will hear yo9u and
respond just before you do switch is magical thinking. Best to check again
in a week and see if it is fixed.

"Russ P" <Russ P[at]discussions.microsoft.com> wrote in message
news:03A079E8-0A64-41B8-BE6F-FC4C991710E0[at]microsoft.com...
- quote -

> I am also having a problem with my mutual fund quotes not downloading
> properly, but I'm not going to pay $35 to tell MS about it. It is
> interesting that some mutual funds download properly, while others do not.
> I
> think this just started happening around the 21st of October. When I
> checked
> my portfolio on Saturday October 29th, many mutual funds had not updated
> since the 26th of October, while a few were up to date with quotes from
> the
> 28th.
> Will someone keep this board up to date on the latest from MS? It may be
> time to switch to Quicken.
> "woppenhe" wrote:
> > {Mary-Lynn}Ok woppenhe, I've read your problem description and it appears
> > to
> > me that the issue we are going to work on today is that you are having
> > issues with your mutual funds not updateing.Is this correct?
> > > woppenhe}Yes
> > > {Mary-Lynn}This is a an issue that we are aware of William and are

> > engineers
> > are diligently working on resolving this issue.
> > {woppenhe}That is all I need to know. Thanks.
> > > > > "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message

> > news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > > Everyone needs to contact MS Money Support. Here is a copy of a post
> > > from
> > > below, a response to someone else, but I wanted to get this up front to
> > > be
> > > sure everyone sees it:
> > > > > I just sent an e-mail to MS Money Support to make sure they are aware
> > > of
> > > the
> > > problem, but I think that as many others as possible should do the
> > > same.
> > > Otherwise, they are likely to respond to me that the problem is on my
> > > end,
> > > not on their end. So, please, everyone who is having problems
> > > downloading
> > > mutual fund quotes, please contact MS Money Support and let them know
> > > there
> > > is some kind of server problem. Thanks!
> > > > > > >


  #12  
Old 10-30-2005, 09:35 PM
Russ P
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes--MSD knows about thi

I am also having a problem with my mutual fund quotes not downloading
properly, but I'm not going to pay $35 to tell MS about it. It is
interesting that some mutual funds download properly, while others do not. I
think this just started happening around the 21st of October. When I checked
my portfolio on Saturday October 29th, many mutual funds had not updated
since the 26th of October, while a few were up to date with quotes from the
28th.

Will someone keep this board up to date on the latest from MS? It may be
time to switch to Quicken.

"woppenhe" wrote:

- quote -

> {Mary-Lynn}Ok woppenhe, I've read your problem description and it appears to
> me that the issue we are going to work on today is that you are having
> issues with your mutual funds not updateing.Is this correct?
> woppenhe}Yes
> {Mary-Lynn}This is a an issue that we are aware of William and are engineers
> are diligently working on resolving this issue.
> {woppenhe}That is all I need to know. Thanks.
> "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > Everyone needs to contact MS Money Support. Here is a copy of a post from
> > below, a response to someone else, but I wanted to get this up front to be
> > sure everyone sees it:
> > > I just sent an e-mail to MS Money Support to make sure they are aware of

> > the
> > problem, but I think that as many others as possible should do the same.
> > Otherwise, they are likely to respond to me that the problem is on my end,
> > not on their end. So, please, everyone who is having problems downloading
> > mutual fund quotes, please contact MS Money Support and let them know
> > there
> > is some kind of server problem. Thanks!
> >
  #11  
Old 10-29-2005, 09:10 PM
woppenhe
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes--MSD knows about this

{Mary-Lynn}Ok woppenhe, I've read your problem description and it appears to
me that the issue we are going to work on today is that you are having
issues with your mutual funds not updateing.Is this correct?

woppenhe}Yes

{Mary-Lynn}This is a an issue that we are aware of William and are engineers
are diligently working on resolving this issue.
{woppenhe}That is all I need to know. Thanks.



"Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
- quote -

> Everyone needs to contact MS Money Support. Here is a copy of a post from
> below, a response to someone else, but I wanted to get this up front to be
> sure everyone sees it:
> I just sent an e-mail to MS Money Support to make sure they are aware of
> the
> problem, but I think that as many others as possible should do the same.
> Otherwise, they are likely to respond to me that the problem is on my end,
> not on their end. So, please, everyone who is having problems downloading
> mutual fund quotes, please contact MS Money Support and let them know
> there
> is some kind of server problem. Thanks!



  #10  
Old 10-29-2005, 05:21 PM
Chuck Leven
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

I went to the Microsoft Help and Support site, found the section for
Microsoft Money Deluxe 2004, and sent my e-mail from there.

Hope that helps.

"edro" <edro[at]discussions.microsoft.com> wrote in message
news:913BC6F0-3A72-4772-8355-218FBDBE0C2B[at]microsoft.com...
- quote -

> I agree Chuck, do you have the contact info you used for everyone?
> After reading all the other posts on this problem, it seems like there are
> several variations on this problem. I am receiving my quotes for both
> stocks
> and funds, however, there is no calculation being made for "Today's Total
> Change" (funds only). This behavior is similar to what has always
> happened
> if I waited until after midnight to download quotes.... all quotes would
> download but there would be no Total Change info for funds. This
> calculation
> only takes two values into account - the number of shares I own and the
> change in value (per share) for the day. Seems like (in my case only) the
> problem is internal to the program and not related to the download
> service.
> I am running Money Deluxe 2005.
> "Chuck Leven" wrote:
> > Everyone needs to contact MS Money Support. Here is a copy of a post
> > from
> > below, a response to someone else, but I wanted to get this up front to
> > be
> > sure everyone sees it:
> > > I just sent an e-mail to MS Money Support to make sure they are aware of

> > the
> > problem, but I think that as many others as possible should do the same.
> > Otherwise, they are likely to respond to me that the problem is on my
> > end,
> > not on their end. So, please, everyone who is having problems
> > downloading
> > mutual fund quotes, please contact MS Money Support and let them know
> > there
> > is some kind of server problem. Thanks!
> > >


  #9  
Old 10-29-2005, 05:17 PM
edro
Guest
 
Posts: n/a
Default RE: To fix no downloads of mutual fund quotes

I agree Chuck, do you have the contact info you used for everyone?
After reading all the other posts on this problem, it seems like there are
several variations on this problem. I am receiving my quotes for both stocks
and funds, however, there is no calculation being made for "Today's Total
Change" (funds only). This behavior is similar to what has always happened
if I waited until after midnight to download quotes.... all quotes would
download but there would be no Total Change info for funds. This calculation
only takes two values into account - the number of shares I own and the
change in value (per share) for the day. Seems like (in my case only) the
problem is internal to the program and not related to the download service.
I am running Money Deluxe 2005.



"Chuck Leven" wrote:

- quote -

> Everyone needs to contact MS Money Support. Here is a copy of a post from
> below, a response to someone else, but I wanted to get this up front to be
> sure everyone sees it:
> I just sent an e-mail to MS Money Support to make sure they are aware of the
> problem, but I think that as many others as possible should do the same.
> Otherwise, they are likely to respond to me that the problem is on my end,
> not on their end. So, please, everyone who is having problems downloading
> mutual fund quotes, please contact MS Money Support and let them know there
> is some kind of server problem. Thanks!

  #8  
Old 10-29-2005, 05:15 PM
Chuck Leven
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

Oops, I meant 17.79 vs. the correct quote of 17.80.
"Myrna Larson" <anonymous[at]discussions.microsoft.com> wrote in message
news:i1b7m1pc59b5nare3hruhme1pqmgovahvq[at]4ax.com...
- quote -

> Yes, that is what I see. I have verified by going to the funds' web site
> and
> checking the current price against what I see in Money and on MSN.
> On Sat, 29 Oct 2005 16:49:36 +0100, "Bob Peel MVP"
> <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote:
> > According to Support the prices are being updated but the date isn't.



  #7  
Old 10-29-2005, 05:14 PM
Chuck Leven
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

Oops, I meant 17.79 vs. the correct quote of 17.80.

"Myrna Larson" <anonymous[at]discussions.microsoft.com> wrote in message
news:u3b7m1tg4m9u4at3sqfjk2b0m3vgrmb6t8[at]4ax.com...
- quote -

> That's not what I am seeing. The price is from 10/28, but it's dated
> 10/26.
> On Sat, 29 Oct 2005 12:01:47 -0400, "Chuck" <chleven[at]msn.com> wrote:
> > That's not true. For example, I have many Fidelity funds. The prices for
> > those funds both on the Fidelity web site and my MSN home page (I use MSN
> > as
> > my ISP) say one thing and MSN Money says another. The price quotes on MSN
> > Money are from 10/26. They will not update from those prices. Please
> > tell
> > that to MSN Support so they can fix the problem. Thanks!
> > > "Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message

> > news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
> > > According to Support the prices are being updated but the date isn't.
> > > > > --
> > > Regards
> > > Bob Peel,
> > > Microsoft MVP - Money
> > > > > For UK tips & fixes see
> > > http://support.microsoft.com/default...d=fh;EN-GB;mny.
> > > > > > > I do not respond to any emails that I have not specifically asked for.
> > > > > "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> > > news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > > > Everyone needs to contact MS Money Support. Here is a copy of a post
> > > > from below, a response to someone else, but I wanted to get this up
> > > > front
> > > > to be sure everyone sees it:
> > > > > > > I just sent an e-mail to MS Money Support to make sure they are aware
> > > > of
> > > > the
> > > > problem, but I think that as many others as possible should do the
> > > > same.
> > > > Otherwise, they are likely to respond to me that the problem is on my
> > > > end,
> > > > not on their end. So, please, everyone who is having problems
> > > > downloading
> > > > mutual fund quotes, please contact MS Money Support and let them know
> > > > there
> > > > is some kind of server problem. Thanks!
> > > > > > > > > > >


  #6  
Old 10-29-2005, 05:13 PM
Chuck Leven
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

No, the price for Fidelity Balanced Bund which Microsoft Money shows is from
10/26 (10.79), not from 10/28 (which is 10.80).

"Myrna Larson" <anonymous[at]discussions.microsoft.com> wrote in message
news:u3b7m1tg4m9u4at3sqfjk2b0m3vgrmb6t8[at]4ax.com...
- quote -

> That's not what I am seeing. The price is from 10/28, but it's dated
> 10/26.
> On Sat, 29 Oct 2005 12:01:47 -0400, "Chuck" <chleven[at]msn.com> wrote:
> > That's not true. For example, I have many Fidelity funds. The prices for
> > those funds both on the Fidelity web site and my MSN home page (I use MSN
> > as
> > my ISP) say one thing and MSN Money says another. The price quotes on MSN
> > Money are from 10/26. They will not update from those prices. Please
> > tell
> > that to MSN Support so they can fix the problem. Thanks!
> > > "Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message

> > news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
> > > According to Support the prices are being updated but the date isn't.
> > > > > --
> > > Regards
> > > Bob Peel,
> > > Microsoft MVP - Money
> > > > > For UK tips & fixes see
> > > http://support.microsoft.com/default...d=fh;EN-GB;mny.
> > > > > > > I do not respond to any emails that I have not specifically asked for.
> > > > > "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> > > news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > > > Everyone needs to contact MS Money Support. Here is a copy of a post
> > > > from below, a response to someone else, but I wanted to get this up
> > > > front
> > > > to be sure everyone sees it:
> > > > > > > I just sent an e-mail to MS Money Support to make sure they are aware
> > > > of
> > > > the
> > > > problem, but I think that as many others as possible should do the
> > > > same.
> > > > Otherwise, they are likely to respond to me that the problem is on my
> > > > end,
> > > > not on their end. So, please, everyone who is having problems
> > > > downloading
> > > > mutual fund quotes, please contact MS Money Support and let them know
> > > > there
> > > > is some kind of server problem. Thanks!
> > > > > > > > > > >


  #5  
Old 10-29-2005, 05:08 PM
Myrna Larson
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

That's not what I am seeing. The price is from 10/28, but it's dated 10/26.


On Sat, 29 Oct 2005 12:01:47 -0400, "Chuck" <chleven[at]msn.com> wrote:

- quote -

> That's not true. For example, I have many Fidelity funds. The prices for
> those funds both on the Fidelity web site and my MSN home page (I use MSN as
> my ISP) say one thing and MSN Money says another. The price quotes on MSN
> Money are from 10/26. They will not update from those prices. Please tell
> that to MSN Support so they can fix the problem. Thanks!
> "Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message
> news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
> > According to Support the prices are being updated but the date isn't.
> > > --

> > Regards
> > Bob Peel,
> > Microsoft MVP - Money
> > > For UK tips & fixes see

> > http://support.microsoft.com/default...d=fh;EN-GB;mny.
> > > > I do not respond to any emails that I have not specifically asked for.
> > > "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message

> > news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > > Everyone needs to contact MS Money Support. Here is a copy of a post
> > > from below, a response to someone else, but I wanted to get this up front
> > > to be sure everyone sees it:
> > > > > I just sent an e-mail to MS Money Support to make sure they are aware of
> > > the
> > > problem, but I think that as many others as possible should do the same.
> > > Otherwise, they are likely to respond to me that the problem is on my
> > > end,
> > > not on their end. So, please, everyone who is having problems
> > > downloading
> > > mutual fund quotes, please contact MS Money Support and let them know
> > > there
> > > is some kind of server problem. Thanks!
> > > > > >
  #4  
Old 10-29-2005, 05:07 PM
Myrna Larson
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

Yes, that is what I see. I have verified by going to the funds' web site and
checking the current price against what I see in Money and on MSN.

On Sat, 29 Oct 2005 16:49:36 +0100, "Bob Peel MVP"
<Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote:

- quote -

> According to Support the prices are being updated but the date isn't.
  #3  
Old 10-29-2005, 04:10 PM
Chuck
Guest
 
Posts: n/a
Default An example Re: To fix no downloads of mutual fund quotes

The quote as of COB Friday (10/28) for Fidelity Balanced Fund is 17.80, but
MSN Money shows it to be 17.79, which is the quote from 10/26. Thanks.

"Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message
news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
- quote -

> According to Support the prices are being updated but the date isn't.
> --
> Regards
> Bob Peel,
> Microsoft MVP - Money
> For UK tips & fixes see
> http://support.microsoft.com/default...d=fh;EN-GB;mny.
> I do not respond to any emails that I have not specifically asked for.
> "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > Everyone needs to contact MS Money Support. Here is a copy of a post
> > from below, a response to someone else, but I wanted to get this up front
> > to be sure everyone sees it:
> > > I just sent an e-mail to MS Money Support to make sure they are aware of

> > the
> > problem, but I think that as many others as possible should do the same.
> > Otherwise, they are likely to respond to me that the problem is on my
> > end,
> > not on their end. So, please, everyone who is having problems
> > downloading
> > mutual fund quotes, please contact MS Money Support and let them know
> > there
> > is some kind of server problem. Thanks!
> >


  #2  
Old 10-29-2005, 04:06 PM
ga
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

Bob,

At least in my case the data AND price are not being updated. If I go to a
Mutual Fund and select "Update Prices Manually" to review the price, I do
not have the 10/28 price. However the NAV change on "My Money Home Page",
"Best and Worst Performers" appears to be correct. I assumed that the NAV
change and the prices come from the same source, but I guess that is not
correct.
"Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message
news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
- quote -

> According to Support the prices are being updated but the date isn't.
> --
> Regards
> Bob Peel,
> Microsoft MVP - Money
> For UK tips & fixes see
> http://support.microsoft.com/default...d=fh;EN-GB;mny.
> I do not respond to any emails that I have not specifically asked for.
> "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > Everyone needs to contact MS Money Support. Here is a copy of a post
> > from below, a response to someone else, but I wanted to get this up front
> > to be sure everyone sees it:
> > > I just sent an e-mail to MS Money Support to make sure they are aware of

> > the
> > problem, but I think that as many others as possible should do the same.
> > Otherwise, they are likely to respond to me that the problem is on my
> > end,
> > not on their end. So, please, everyone who is having problems
> > downloading
> > mutual fund quotes, please contact MS Money Support and let them know
> > there
> > is some kind of server problem. Thanks!
> >


  #1  
Old 10-29-2005, 04:01 PM
Chuck
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

That's not true. For example, I have many Fidelity funds. The prices for
those funds both on the Fidelity web site and my MSN home page (I use MSN as
my ISP) say one thing and MSN Money says another. The price quotes on MSN
Money are from 10/26. They will not update from those prices. Please tell
that to MSN Support so they can fix the problem. Thanks!

"Bob Peel MVP" <Bob_Peel[at]kiandraNOSPAM.freeserve.co.uk> wrote in message
news:unjcmBK3FHA.2640[at]TK2MSFTNGP09.phx.gbl...
- quote -

> According to Support the prices are being updated but the date isn't.
> --
> Regards
> Bob Peel,
> Microsoft MVP - Money
> For UK tips & fixes see
> http://support.microsoft.com/default...d=fh;EN-GB;mny.
> I do not respond to any emails that I have not specifically asked for.
> "Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
> news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
> > Everyone needs to contact MS Money Support. Here is a copy of a post
> > from below, a response to someone else, but I wanted to get this up front
> > to be sure everyone sees it:
> > > I just sent an e-mail to MS Money Support to make sure they are aware of

> > the
> > problem, but I think that as many others as possible should do the same.
> > Otherwise, they are likely to respond to me that the problem is on my
> > end,
> > not on their end. So, please, everyone who is having problems
> > downloading
> > mutual fund quotes, please contact MS Money Support and let them know
> > there
> > is some kind of server problem. Thanks!
> >


 
Old 10-29-2005, 03:49 PM
Bob Peel MVP
Guest
 
Posts: n/a
Default Re: To fix no downloads of mutual fund quotes

According to Support the prices are being updated but the date isn't.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

"Chuck Leven" <CHLeven[at]hotmail.com> wrote in message
news:%23GSuI$I3FHA.1188[at]TK2MSFTNGP12.phx.gbl...
- quote -

> Everyone needs to contact MS Money Support. Here is a copy of a post from
> below, a response to someone else, but I wanted to get this up front to be
> sure everyone sees it:
> I just sent an e-mail to MS Money Support to make sure they are aware of
> the
> problem, but I think that as many others as possible should do the same.
> Otherwise, they are likely to respond to me that the problem is on my end,
> not on their end. So, please, everyone who is having problems downloading
> mutual fund quotes, please contact MS Money Support and let them know
> there
> is some kind of server problem. Thanks!



  #-1  
Old 10-29-2005, 01:50 PM
Chuck Leven
Guest
 
Posts: n/a
Default To fix no downloads of mutual fund quotes

Everyone needs to contact MS Money Support. Here is a copy of a post from
below, a response to someone else, but I wanted to get this up front to be
sure everyone sees it:

I just sent an e-mail to MS Money Support to make sure they are aware of the
problem, but I think that as many others as possible should do the same.
Otherwise, they are likely to respond to me that the problem is on my end,
not on their end. So, please, everyone who is having problems downloading
mutual fund quotes, please contact MS Money Support and let them know there
is some kind of server problem. Thanks!


 

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