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Old 10-01-2005, 03:18 AM
Gus
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Default RE: Lost online update feature

Thanks. I'll give it a try. Hopefully Microsoft will update its Money '06
program and/or backend server issues. It's a shame that Microsoft doesn't
seem to pay much attention to this program.

"Jim" wrote:

- quote -

> Gus, I installed Money '06 Premium about two months ago. It has been a
> constent battle to configure the software to update accounts. After much
> time spent with various customer support and email groups, I was directed to
> Microsoft's main support group (telephone). After determining my warrentee
> was valid, I spent two hours on the phone with a systems administrator. She
> was able to partially fix the problem, but referred my problem to a trouble
> shooter. These folks fixed it without further intervention from me. My
> impression is their is a probem at the server level configuring local, MS
> Money Plus and Bill Pay connectivity. My advice is stop trying to trouble
> shoot it and call the Microsoft Help Service. Jim
> "Gus" wrote:
> > Recently, Money '06 Deluxe has lost the ability to update my bank accounts.
> > I've tried re-installing money, turning off the anti-virus and firewall
> > (although it worked fine before with these on - even in Money '05), and
> > turning the online option off on the accounts and then attempting to turn
> > this option back on. Now, after trying this last option, the account can
> > never "synch" with the bank to get the account information downloaded. Any
> > thoughts? Thank You.

 
Old 10-01-2005, 02:05 AM
Jim
Guest
 
Posts: n/a
Default RE: Lost online update feature

Gus, I installed Money '06 Premium about two months ago. It has been a
constent battle to configure the software to update accounts. After much
time spent with various customer support and email groups, I was directed to
Microsoft's main support group (telephone). After determining my warrentee
was valid, I spent two hours on the phone with a systems administrator. She
was able to partially fix the problem, but referred my problem to a trouble
shooter. These folks fixed it without further intervention from me. My
impression is their is a probem at the server level configuring local, MS
Money Plus and Bill Pay connectivity. My advice is stop trying to trouble
shoot it and call the Microsoft Help Service. Jim


"Gus" wrote:

- quote -

> Recently, Money '06 Deluxe has lost the ability to update my bank accounts.
> I've tried re-installing money, turning off the anti-virus and firewall
> (although it worked fine before with these on - even in Money '05), and
> turning the online option off on the accounts and then attempting to turn
> this option back on. Now, after trying this last option, the account can
> never "synch" with the bank to get the account information downloaded. Any
> thoughts? Thank You.

  #-1  
Old 10-01-2005, 01:10 AM
Gus
Guest
 
Posts: n/a
Default Lost online update feature

Recently, Money '06 Deluxe has lost the ability to update my bank accounts.
I've tried re-installing money, turning off the anti-virus and firewall
(although it worked fine before with these on - even in Money '05), and
turning the online option off on the accounts and then attempting to turn
this option back on. Now, after trying this last option, the account can
never "synch" with the bank to get the account information downloaded. Any
thoughts? Thank You.
 

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feature, lost, online, update
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