"Lawrence G. Mayka" <lgmayka000[at]ameritech.net> wrote in message
news:PtUFe.1680$gt5.889[at]newssvr17.news.prodigy.com...
- quote -

I happened to discover that Money was able to connect to Bank One correctly
if I gave it an *old* username and password. Rather than go further in that
direction (which could have led to inconsistencies), I called up Bank One
again with this more specific information, namely:

Bank One's Direct Services server still has my account registered with
an old username and password. It needs to be updated with
my current username and password as understood by Bank One's Web site.

Rather than do this, though, the Bank One rep asked me simply to change the
username and password *again*. I was leery, because that was what goofed
everything up yesterday! But today, my username change did propagate
successfully all the way to Bank One's Direct Services server.

All is now well, as far as I can see. But what a nightmare!

"Lawrence G. Mayka" <lgmayka000[at]ameritech.net> wrote in message
news:4LMFe.1552$gt5.668[at]newssvr17.news.prodigy.com...
- quote -

An extremely competent Microsoft representative called me back, and we
investigated various possibilities; but it is now pretty clear that the
problem is on Bank One's side. Most likely, their server for Direct
Services has not been properly updated with my new userID and password.

I will wait a couple of days, and then perhaps change my userID and password
again, at a time when traffic should be light. Hopefully, that change will
propagate correctly throughout their servers.

Over the weekend, BankOne changed people's userIDs. I can now get onto my
BankOne via their Web site, with the new userID; but in Money 2004 Deluxe,
even after changing my userID (in the Online Setup for BankOne), Money fails
to log in.

BankOne is of absolutely no help, because on their side, they do not even
see Money attempting a login to my new userID.

What else could be the problem?