I'm having the same problem. I also noticed that Prudential Retirement no
longer shows in the list of banking institutions in Money '04. Tried
everything you did to no avail. I know it doesn't help you, but at least you
know it's not just you. Must have been an update that changed it.

"Tony" wrote:

- quote -

This is an M04 question--about a week ago, Money stopped downloading
statements from Prudential Retirement. When I click on the link after
updating, it just takes me to the account register.

I've tried redoing the online setup, tried having M04 download into a newly
created account--nothing. I've also tried the super salvage utility (to see
if corruption exists), and uninstalling and reinstalling M04.

Help!!!