Missing transactions from Citibank credit card download

#2 08-29-2003, 05:15 AM

Well, I found a solution: NetBank. Adieu, Citi...

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:4rh5kvoh9lqjd8fqqgf48ubsmnr5gtea3c[at]4ax.com...
- quote -

> In microsoft.public.money, Z wrote:
> > Citi has always been really bad with the datalink. If you use their web
> > download for ccard or checking accounts, it is REALLY bad - I used to
dload
> > weekly, and typicaly the omissions were on pasted on the date when I did
the
> > d'load. I tried to time my download for weekends, it reduced the
errors,
> > but did not eliminate it.
> > Then I switched from Citi online (web download only) to citicards.com,
> > because from there Money can get the data automatically in the
ackground -
> > but only once a month, when a statement is posted. For a few months it
> > worked perfectly, now, for the last two months I found 1-2 charges on the
> > paper statement that did not make it in the download. Citi just can't
get
> > it right .... :-(
> They have been pretty variable.
> To work around this, first make sure your backup is up to date. You
> can go to the Citicard web site. Log in and get a QIF download for
> the statement. Import it into the Citicard account as a *statement*.
> Money 2003 or Money 2004 should recognize the transactions that
> match existing transactions and add the new ones. Don't download an
> OFX file from the web after regular download, or you will get
> duplicates. Money will say it found a match, even for the
> transactions that were not there before. I don't know why. Just
> accept.
> If this does not work for you, File-> Restore should undo it.
> Or just find the missing transaction(s) and enter manually. It is
> probably the first transaction(s) for the most recent statement. At
> least it was in my case.
> > > > "Michael Opton" <michaelopton[at]attbi.com> wrote in message
> > news:0a2f01c36605$173c18f0$a101280a[at]phx.gbl...
> > > I recently noticed that the transaction total (amount
> > > owed) didn't match the balance amount owed in my credit
> > > card account.
> > > > > After comparing the Citibank online statement to the
> > > Money downloaded statement (I'm using the Citibank
> > > services which are updated when I log on), I've found
> > > there are transactions missing. These transactions must
> > > then be entered in manually to get the statements to match.
> > > > > I was hoping that this would be one process I didn't have
> > > to double check, but alas, it's more work than when you
> > > could just grab the statement from Citibank and upload it
> > > all at once.
> > > > > Any other fellow sufferers?

#1 08-20-2003, 01:39 AM

In microsoft.public.money, Z wrote:

- quote -

> Citi has always been really bad with the datalink. If you use their web
> download for ccard or checking accounts, it is REALLY bad - I used to dload
> weekly, and typicaly the omissions were on pasted on the date when I did the
> d'load. I tried to time my download for weekends, it reduced the errors,
> but did not eliminate it.
> Then I switched from Citi online (web download only) to citicards.com,
> because from there Money can get the data automatically in the background -
> but only once a month, when a statement is posted. For a few months it
> worked perfectly, now, for the last two months I found 1-2 charges on the
> paper statement that did not make it in the download. Citi just can't get
> it right .... :-(

They have been pretty variable.

To work around this, first make sure your backup is up to date. You
can go to the Citicard web site. Log in and get a QIF download for
the statement. Import it into the Citicard account as a *statement*.
Money 2003 or Money 2004 should recognize the transactions that
match existing transactions and add the new ones. Don't download an
OFX file from the web after regular download, or you will get
duplicates. Money will say it found a match, even for the
transactions that were not there before. I don't know why. Just
accept.

If this does not work for you, File-> Restore should undo it.

Or just find the missing transaction(s) and enter manually. It is
probably the first transaction(s) for the most recent statement. At
least it was in my case.

- quote -

> "Michael Opton" <michaelopton[at]attbi.com> wrote in message
> news:0a2f01c36605$173c18f0$a101280a[at]phx.gbl...
> > I recently noticed that the transaction total (amount
> > owed) didn't match the balance amount owed in my credit
> > card account.
> > > After comparing the Citibank online statement to the
> > Money downloaded statement (I'm using the Citibank
> > services which are updated when I log on), I've found
> > there are transactions missing. These transactions must
> > then be entered in manually to get the statements to match.
> > > I was hoping that this would be one process I didn't have
> > to double check, but alas, it's more work than when you
> > could just grab the statement from Citibank and upload it
> > all at once.
> > > Any other fellow sufferers?

08-19-2003, 05:11 PM

Citi has always been really bad with the datalink. If you use their web
download for ccard or checking accounts, it is REALLY bad - I used to dload
weekly, and typicaly the omissions were on pasted on the date when I did the
d'load. I tried to time my download for weekends, it reduced the errors,
but did not eliminate it.
Then I switched from Citi online (web download only) to citicards.com,
because from there Money can get the data automatically in the background -
but only once a month, when a statement is posted. For a few months it
worked perfectly, now, for the last two months I found 1-2 charges on the
paper statement that did not make it in the download. Citi just can't get
it right .... :-(

"Michael Opton" <michaelopton[at]attbi.com> wrote in message
news:0a2f01c36605$173c18f0$a101280a[at]phx.gbl...
- quote -

> I recently noticed that the transaction total (amount
> owed) didn't match the balance amount owed in my credit
> card account.
> After comparing the Citibank online statement to the
> Money downloaded statement (I'm using the Citibank
> services which are updated when I log on), I've found
> there are transactions missing. These transactions must
> then be entered in manually to get the statements to match.
> I was hoping that this would be one process I didn't have
> to double check, but alas, it's more work than when you
> could just grab the statement from Citibank and upload it
> all at once.
> Any other fellow sufferers?

#-1 08-19-2003, 03:50 AM

I recently noticed that the transaction total (amount
owed) didn't match the balance amount owed in my credit
card account.

After comparing the Citibank online statement to the
Money downloaded statement (I'm using the Citibank
services which are updated when I log on), I've found
there are transactions missing. These transactions must
then be entered in manually to get the statements to match.

I was hoping that this would be one process I didn't have
to double check, but alas, it's more work than when you
could just grab the statement from Citibank and upload it
all at once.

Any other fellow sufferers?

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