What version of Money?
Have you looked up the error code in the Microsoft Knowledge Base.
Specifically have you looked at:
http://support.microsoft.com/default...b;en-us;891337

-Mark

"Jon Rankin" <jprankin[at]gmail.com> wrote in message
news:OyMommsdFHA.3184[at]TK2MSFTNGP15.phx.gbl...
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In microsoft.public.money, Jon Rankin wrote:

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I would suggest you File-> Restore a backup file that predates the
problem. If you have no suitable backup file,

1. Do a standard repair or salv.exe on your .mny file and hope that
fixes it. If it does not, consider QIF export and import. More
comments to follow on that if it comes to that....

2. Review your backup policy.

Okay, so I am still experiencing the problem.

Here is new data. I can create a new money file and importing or opening
the OFX file into the new MNY file works. So, I repaired my old money file
(quick and standard) but I still get the error....

So it would seem to me that the problem lies somewhere in my MNY file but I
have no clue what is wrong or how to fix it....

Any suggestions with this?

"Jon Rankin" <jprankin[at]gmail.com> wrote in message
news:uOeO4NsdFHA.1384[at]TK2MSFTNGP09.phx.gbl...
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None of the OFX's contain <severity> error.

The strange part is that this happens with all my banks. Bank of America is
one.

It also happens with older OFX files that had previously worked.

But I did uninstall and reinstall the software....

This is puzzling and frustrating.

Thanks Cal.


"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:ui7gb1lj2kfr608iv8uielb24doi6jo6es[at]4ax.com...
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In microsoft.public.money, Jon Rankin wrote:

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Now that is an interesting symptom. Check to see if the OFX files
that you read that way contain "<SEVERITY> ERROR" in them.

Save an OFX file that does not give you an error. Later File-> Import
that file when you are experiencing problems. It should not give an
error.



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Hello,

I previously had a problem downloading OFX files. The problem went away and I never understood what caused the problem.

The error I get is as follows:

"A communication error occurred. Please try your call again. If you continue
to have problems call your financial institution's Online Services Customer
Support."

It happens at multiple banks and also happens whether I open the file from the website or download it and then open it. I have cleared my browsers cache, deleted all the cookies, deleted all the temp files to no avail.

I have also re-installed Money and nothing. I have disabled the firewall and virus software.

Can anyone help here?

Thanks,
Jon