Comments inline...

"m" <m[at]discussions.microsoft.com> wrote in message
news:EF8E667A-BF42-41BC-96A8-29D456216984[at]microsoft.com...
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Have they used Money for an extended period? I'm not saying Quicken is
"better" than Money or "Money" is better than Quicken; I'm just saying to be
"content with it over Money" may not suggest anything about Money.

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Good? That's highly subjective. I think they try and all indications are
they do fairly well with usage issues. They don't seem to be worth spit with
genuine defects other than maybe helping with workarounds. As to free, see
the version specific links at
http://support.microsoft.com/oas/def...d=870&x=9&y=12.
As you note, I see that they have limited M05 to 1 year of free support by
toll call and email. M06 indicates free support without time limit, as does
M03 and M04. I might infer that this says something about their perception
of the quality of M05, but I suspect M06 will sooner or later indicate the
same thing.

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The live humans at the other end of the phone line in Mumbai are not likely
to offer any better. BTW, I see it's also free if you are willing to pay for
the phone call.

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User-to-user support. Because we actually use the darned thing, I think we
give better support than the folks in Mumbai for many problems. I could be
wrong.

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Obviously. But just because they need help doesn't mean Microsoft is eager
to spend money giving it to them since they probably paid $24 or less for
the software, of which Microsoft barely received the cost of the CD and the
box.

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Where they what?

I really don't know anything about Quicken. But the few people I do know who
use Quicken are pretty content with it over Money. I've used MS money ever
since at least 99' and for the most part, I'm pretty happy. I've never had a
reason to think of using another program. I was just pissed off spending all
that time last night trying to figure this out (plus some more time today).
But if you are trying to tell me that MS support is pretty good and free?
It's only free via email for the first year and email support hardly ever
offers real solutions that you haven't already tried. Also, what would be
the purpose of all these forums? People obviously are having difficulties
with some of the programs, as with any other software from any other company,
and need help to find a solution to the problem.



It seems as if its just one of those situations where they

"Dick Watson" wrote:

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Chris Cowles wrote:
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Not quite true. There are several types of issues for which
there is no charge for tech-support from Intuit.

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--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Do you mean here on the forum? If so, your statement is correct, but try to
get Quicken help from Intuit without giving them your credit card number. MS
Money tech support is free, if you call them. On the occasions I've needed
to, it usually was helpful. That's not always the case, but it is, usually.

"m" <m[at]discussions.microsoft.com> wrote in message
news:C48C0141-194A-492A-8050-E1142EAD1018[at]microsoft.com...
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This newsgroup is NOT a vehicle for Microsoft-to-user support. If you want
that, go to http://support.microsoft.com. And if you want to go to Quicken
expecting Intuit's customer service to be better, by all means go for it.
http://www.buy.com/retail/product.as...400&spf=1&sp=1. I don't
recall ONE former user of Quicken ever showing up here and saying Microsoft
and this newsgroup gave poorer support than anything they ever got from
Intuit.

"m" <m[at]discussions.microsoft.com> wrote in message
news:C48C0141-194A-492A-8050-E1142EAD1018[at]microsoft.com...
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Notice how Microsoft doesn't even have someone to reply or answer our
questions? What kind of lame service is this? I'm really gonna look into
moving to Quicken.

"TSB" wrote:

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I have having the exact same problem. I have a total of 6 accounts at US
Bank - 3 personal and 3 business. I only want the personal accounts to
update (download transaction data etc.) in Money - not the business accounts.
Is there yet a solution for this in Money yet?????

"HWM" wrote:

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Try Money 04. You can export to IF from 05, then import multiple accounts
simultaneously into 04. A bit of a hassle but I think you'll find it suits
your needs better, especially considering the problems it's causing for you.

"HWM" <HWM[at]discussions.microsoft.com> wrote in message
newsD026E7F-78F8-40D2-A5B4-C8D5AF616F30[at]microsoft.com...
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I agree, for lots of other reasons. See http://umpmfaq.info/Money2005.htm.

"HWM" <HWM[at]discussions.microsoft.com> wrote in message
news:0068BE9B-915D-4094-A36E-0045D07F3D9F[at]microsoft.com...
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Thanks for the feedback. I am intrugued on why they did not even allow the
option of closing the account in Money and then not having it download. I
have seen many complaints where people try to close an account, many are
brokerage accounts, mark them closed but the program is still trying to
download the accounts.

It seems like a really bad upgrade.

Thanks

"Dick Watson" wrote:

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It appears that Microsoft got feedback from the Warm Body Focus Groups that
setting all of these accounts up was Such A Hassle. So, in the Yodlee
design, they set it up for "what they see is what you get". Apparently, it
never occurred to them that cases like yours might exist or would be worth
worrying about.

"HWM" <HWM[at]discussions.microsoft.com> wrote in message
newsD026E7F-78F8-40D2-A5B4-C8D5AF616F30[at]microsoft.com...
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I am complaining about ms$05. I am very surprised that they would change the
workings of the program like this in an upgrade. This makes it unusable for
a number of people. It would not be that hard to make it an option to delete
individual accounts.

Thanks


"Chris Cowles" wrote:

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I assume you're complaining about MS$05. If you can find a copy of MS$04,
you can selectively disable accounts at the same bank. That assumes the bank
supports direct statements or online banking. Not all banks do, but you can
access some of those only by using 05.
"HWM" <HWM[at]discussions.microsoft.com> wrote in message
news:233E1380-C24A-4CE4-9D8E-F755057C715D[at]microsoft.com...
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It's not a question of the programming. It's the whole marketing approach
that drives the requirements the coders implement. They do these focus
groups with warm bodies dragged in off the streets to find out what "Most
Users Prefer(tm)" instead of asking actual users--while ignoring decade-old
wish list inputs from actual users. It can't possibly get better from there.

"HWM" <HWM[at]discussions.microsoft.com> wrote in message
news:233E1380-C24A-4CE4-9D8E-F755057C715D[at]microsoft.com...
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I am trying to close some accounts in Money because they are commercial
accounts I have with the same bank as my personal accounts. I do not want my
commercial accounts downloading into my personal money file.

I have read several reports of the same issue I am having. I am a signer on
multiple accounts at a bank, most of which are commercial accounts. One
writes 4,000 payroll checks every other week. I have 2 personal accounts and
36 business accounts. I do not want money to download the commercial
transactions into
my personal money software. I have shown those accounts as closed but Money
'05 continues to download the transactions. I can not delete individual
accounts because it will delete all of them from that bank. Money '04 could
select accounts
to update. I am too far into this to go back as I did not realize for a
while this was happening and can not go back to '04 and reenter all of my
transactions.

Please listen Microsoft.....THIS IS NUTS. IT IS VERY BAD PROGRAMMING. I
CAN NOT BELIEVE THAT THEY WERE SO UNWILLING TO WRITE THE CODE BETTER. TAKE A
LITTLE MORE TIME AND WRITE THE CODE A LITTLE BETTER. (Yes I was yelling)

I have not downloaded for 2 weeks. It took me 10 minutes to download and my
accounts have been updating for 30 minutes now. The file size has grown
tremendously (TODAY - 193 MEG)and I am sure it will get corrupted again
sometime. The only way to keep my file size reasonable 10-15mg is by
archiving every time I download. My last download was 190 meg becuse of the
commercial accounts.

I would love it if anyone else had a fix for this, but I am sure noone will
because microsoft made a bad decision. Before some of you think I am a
Microsoft basher I am not. I personally use almost all Microsoft products
at home on Win XP Pro , even on my mac and have used Money over Quicken
since 1998-99 or
so. IN my company we have standardized on many MS products.

This is just a bad implimentation and needs to be fixed.

Hal McCoy