I assume you mean you can and do use 2000 and 2005 to update the same
accounts. You are very lucky then. I only wish I had the same luxury.

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news9kc11p3ddnook17492tiqoblvcsrqgicl[at]4ax.com...
- quote -

OK.

Yes I can and do.

I am having a hard time tracking this, so I will stop.


In microsoft.public.money, Greg Salts wrote:

- quote -

Hi Cal,

None of the questions were rhetorical. I feel like the restore from
backup option is about as logical as walking straight into a solid wall
taking three steps back and walking straight forward again only to find the
wall has not moved yet. I no longer am having the Update problem, but
restoring a backup copy of the file only worked up until I got back to the
same state I was in before the update feature stopped working. So now I
tried restoring from another backup and am crossing my fingers every time I
run the update hoping the file does not start reporting Update Not Complete
again. If it stops again then the problem must be in the File and therefore
a backup will never fix the problem unless I am capable of determining where
I caught the anomally. I want to insure that the problem does not continue
with this file because I don't want to create a new file and try to manually
reenter the past 4 - 5 years of data I have in this file.

I don't understand how "Update Not Complete" is a troubleshooting step or
tool.

Yes the feature is Online Updates, just as if I had chosen to Update from
within the account. I get the same area when I click on the Learn More link
in the Update Not Complete error dialog. In the list of Review Update
Results it reports the problem for only one institution, Chase Bank Texas.
Other online updates work fine. The results under this acccount in the list
reports "Your last call encountered an error." and below this it reports
Money is updating this may take a few minutes. If it continues please
contact your financial institution. This statement leads me to believe money
is trying to intrepret the content of the files that switched hands with the
bank. Turning the log files on and testing again while still getting the
error proved that the problem is not with the bank since there are no errors
in the file. Creating a new blank file allows the update for the account to
work successfully, also proving the problem is not the bank.

Are you able to use Money 2000 and 2005 together to access the same
institution? Even Money 2005 told me that I would not be able to use older
versions of Money after connecting with the 2005 version.

I tried the clear history, delete temp internet files, as well as running
the Standard and quick repair, and no change was made.

I really have only a couple needs at the moment:
1) There has to be a way to analyze Online updates feature of the file to
correct this problem when it happens. If there is a way to do this I would
like to know how.

2) I would like to be able to trace what caused a payment to split into
duplicate payments in the register.

Thank You,
Greg




"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:rr2c115aviqk0l7214h335036h1titgr11[at]4ax.com...
- quote -

In microsoft.public.money, Greg Salts wrote:

- quote -

Money 2005 saying you had a problem?

- quote -

I am not sure which of your questions in your posting were
rhetorical and which ones I just don't have a good answer for.

However it appears that you are still having a problem despite the
subject you have switched to.

What was the "workaround" that you thought you had located? Was that
removing your Passport on the file?


- quote -

The error you are seeing... is that a message you see when you click
the twin arrows in the circle in the upper right-hand of the Money
window(Online Updates)?

Is the error message you are seeing associated with a single
financial institution?

If you look at the Account List, does the To Review column say you
have transactions? Positions? Anything else?


- quote -

If you are looking to write a lament, carry on.

- quote -

Money does not prevent you from getting online services with Money
2000 after you have used Money 2005. Some particular financial
institutions apparently do, though. Mine don't.

- quote -

I don't know if I might hit on a cure, or not. If I go thru a
soliloquy to try to glean your symptoms, my attention wanes.

In any case, here is something that could help or not:

In Internet Explorer delete your browser temporary files with
Tools-> InternetOptions-> DeleteFiles.

Then in Money do File-> RepairMoneyFile-> QuickFileRepair for good
measure.

Hi Cal,

What happens when (as Support stated) my file becomes "Corrupt" and it
has been for some time, and I only learned about it now. When I go to backup
after backup I find that I bring the file up to date only to have the same
problem surface. Now I have taken the time to bring countless files up to
date and find I wasted my time each time because I get the same result. I
need to know how to locate the corruption so I know which backup I have to
reload and update to be back in businiess.

Question: What tools can I use to view or troubleshoot my Money files?

The Repair feature of Money reported no broken records so why would I have a
problem using the Update Now feature?

Question: How do I troubleshoot or force Online Services to complete the
update?

I guess my biggest complaint is that I had no problems with Money 2000
upgrade from Money 99, or Money 99 upgrade from Money 98 or Money 98 upgrade
from Money 95, but yet I have not been using Money 2005 for a month and
features have broken in the file twice already.

I just had another issue crop up where I scheduled a payment with my bank,
the transaction was recorded and transferred successfully. The transaction
was given a number in the register as expected, but the payment that was
linked to the bank (with the lightning bolt envelope icon), split into a new
transaction (duplicate) with no number. The transaction with the icon was
not categorized and had no way to update the number, when I attempted to
delete it I was stold this would cause problems so I instead had to delete
the duplicate transaction that was scategorized and had a transaction number
and then update the linked transaction and place the number in the memo
field. I don't know what would cause this but this is the third quirk I have
experienced.

Question: How would a backup assist me in this situation? The same thing
would most likely happen in the backup since the payment was scheduled in
the new file I would have to contact the bank and have them delete the
reoccurring payment that does not exist in the backup file anad reschedule
it in the backup. I guess if I were to create a backup after entering each
transaction I would have a way to effortlessly recover without having to
wait on hold for 20 minutes to correct the problem.

I just wish there was a way to turn back and use the last product I used
successfully but somehow Online services no longer allows use of Money 2000
after you connect one time using any product after Money 2002.

I appreciate any assistance I can get.

Thank You,
Greg
"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:q0o411dns1jlr1cbvvogtoo65eaej9hmkb[at]4ax.com...
- quote -

In microsoft.public.money, Tom G wrote:

- quote -

They may not be what you expect, but ProvLogs.reg/NoLogs.reg - can
be used to turn on/off automatic logging of the OFX files.
http://money.mvps.org/patches.aspx

The files will be named *RS.txt and will be in the same folder as
your *.mny file.

If the log file is in OFX version 2.x, you can view it by copying
the log file to *.xml and opening it with IE6. If the file is OFX
version 1.x it sometimes may be reasonably viewed with notepad,
depending on if that institution puts newline characters into the
OFX file.

Greg,
I completely agree with your frustration. I have had to go through this
process about a half-dozen times, and I find it inexcusable.

How does one create that log file, and where will it reside. Despite the
fact that I created a new file recently, I am still intent on repairing the
old one so that I can access its data (especially as I get ready to do my
taxes).
In commiseration,
Tom

"Greg Salts" <GregSalts[at]Hotmail.com> wrote in message
news:uDdmB55EFHA.2600[at]TK2MSFTNGP09.phx.gbl...
- quote -

ProvLogs.reg/NoLogs.reg - can be used to turn on/off automatic
logging of the OFX files.
http://money.mvps.org/patches.aspx

In microsoft.public.money, Greg Salts wrote:

- quote -

I am not sure what you are asking, but I think the answer is a
backup file.

In [M05: Tools-> Settings-> BackupOptions]
I suggest checking
x Automatically backup to hard disk on exit
x Prompt me before backing up each time*
x Make my file small ...

Then periodically, perhaps once per month or more, copy your
latest backup (named differently from your earlier backups) to a
CDR. With XP, this can be a copy and paste operation. Otherwise
use the burning software that came with your CDR drive.

I strongly suggest use of a USB Flash drive also, in addition to
backing up to your hard drive. They typically act like a big
floppy. For a more automated way to make multiple backups, see
Glyn Simpson's method at http://money.mvps.org/backup.aspx


* This has two advantages. You can change the file name
occasionally. I like to pick a name something like money050211.
Then it is easy to change the name to have multiple backups. The
..mbf extension is automatic. The other advantage is that you can
choose "Don't Back Up, or you change your mind about exiting by
simply clicking the X in the upper right of the pop-up box.

I went into the password area and assigned a password to the file using the
password manager in the file menu, I chose the option I want to use a
Money Password.

I am currently not getting the error, but this is not the first time I have
had to fix it. My only hope is that the problem was the fact that Online
Services were set up in Money 98 maybe and that at the time JP Morgan Chase
was actually Chase Bank and maybe the upgrade no longer recognized the
services properly every so often, and now at least the act of unassociating
the service and recreatinig the service with JP Morgan instead of Chase Bank
will cause the problem to disist.

All entries in both RS.txt files (while experiencing the problem) for
<SEVERITY> are followed by INFO

Per http://support.microsoft.com/default...b;en-us;246544 The call
error can happen if you are in Crash Recovery Mode (which creates the logs)
If you connect one time in a day, no error, second and subsequent attempts
will fail. Of course due to the update to 2005, 2000 will no longer be
allowed to connect to the online services but I have previously tested by
Deleting the rs and rq log files, and was able to connect one more time
befoe getting the error again.

If it happens again I will at least have another angle of attack. But if it
keeps happening do you know of a quick and painless way to recreate the
entire file from the data in the currrent file?

Thank You,
Greg

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:c0e411p1v24v011sh3soh4p3d0nl5fq6su[at]4ax.com...
- quote -

In microsoft.public.money, Greg Salts wrote:

- quote -

If I am reading you correctly, you have no Passport on the file.

I also note that you have changed the subject to 'Workaround
located: "Your last call encountered an error"'. Yet your text below
seems to say that you still have a problem. Do you still have that
"Your last call encountered an error" problem?

- quote -

If you are still having a problem, does the latest *RS.txt contain
the word SEVERITY without being followed by INFO (" <SEVERITY> INFO")
and that no instance of "<SEVERITY> ERROR" is in your *RS.txt log
file?

- quote -

AFAIK, Money 2000 reuses the same log file name for a given account
repeatedly, and will overwrite the previous instance.

Hi,

Having a backup is a good idea, which I have, but having a backup that
continues to get contaminated with this problem is not. The problem should
have a more viable solution than create a new file or restore from backup
(all the data in the file is still usable without error or failure).
Creating a new file did not solve the problem either.

Since the original file was upgraded from a previous version of Money I had
not set either a passport association nor set a password for the file.
Setting the file to use a password (which allows me to choose not to use a
passport account) had no effect on being able to update with the bank.

There has to be a way to force the update process to drop the part of the
previous call that is hanging up the service. I know the data is being
delivered from the bank as it is captured in the log file with no errors,
Money just will not bring the data into the file, presumably because it
Thinks it is still trying to complete the last attempt to contact the bank.
JP Morgan Chase is a Direct ofx connection so Yodlee should not be causing
this problem.

The only time I ever got this message prior to upgrading from Money 2000
was when I turned logging on and attempted to connect to the bank more than
once in the same calendar day. The problem was due to Money 2000 attempting
to name the log file using the current date, but the log file already
existed from the previous call and Money 2000 was not ready for this
condition so it could not complete the call. This situation is probably
along the same lines even though the bug is now fixed by giving the log file
name a serial date and time instead of just a date. Since it does not
corrupt the file or data in the file there should be a way to modify the
status of the call to the bank to remove the unsuccessful attempt. I
certainly am not the only person getting this problem as Microsoft Tech
Support stated they get quite a few reports of this problem daily.

Thank You,
Greg
"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:7i3411trcd07m5f9157p89dujgtsooqsk1[at]4ax.com...
- quote -

In microsoft.public.money, Greg Salts wrote:

- quote -

Make an extra copy or backup.

Can you remove the passport from the Money file?

Hi Tom,

I have been in touch with tech support in Arizona and they could only
suggest creating the new file as well. This is probably ok for someone who
has just started to use the product, but for someone using the product since
Money '95 it's a bit of a problem trying to recreate Mortgage, Loans, Credit
Cards, Stocks, 401k's, and not to mention Paychecks. If I knew of a way to
create a new file and transport all the history from the old file I would
gladly try but have been unable to find an easy way to accomplish this task.
Import on the file menu does not list Money files as an option (even if I
choose recover accounts) and if I try to import a money file it does not
allow me to import anything.

If upgrading from a previous version requires manually recreating all
the data that was entered into the previous file then the product is no more
useful than using paper and pencil to track finances. I may soon be
purchasing a few ledger books to save time.......


Regards,
Greg

"Tom G." <t> wrote in message
news:%23%234tuL2EFHA.3728[at]TK2MSFTNGP14.phx.gbl...
- quote -

Greg,
That's an interesting work-around. I, too, have been having this problem.
Things work for a while (several weeks) and then suddenly I can't synch any
more. No matter how many times I go through this process, it still happens.

One thing that I did find that helped: I created a new money file associated
with a new passport. This worked for 3 weeks, and then I just started using
the newer file. Eventually, I'll transfer older data into the newer one,
once I see that it is working consistently over time.

Regarding this issue, I contacted tech support so many times, that they
eventually gave me a contact person at Microsoft in WA (as opposed to
India). He has been helpful and fairly accessible. But this entire process
has been frustrating and inexcusable.

Tom

"Greg Salts" <GregSalts[at]Hotmail.com> wrote in message
news:udrXl$sEFHA.732[at]TK2MSFTNGP12.phx.gbl...
- quote -

After many failed attempts to correct this issue using Standard Repair (no
broken records), and other methods I cannot even remember..... I finally
solved the issue. Normally you would be able to fix the issue by just
turning off the use of Online Services for the account and adding it back,
but something was causing this feature to do Nothing. I added a new account
set up online services to the same bank, and then tried turning off the
online services and successfully disabled the services. I then deleted the
second account and set up online services for the original account, this
somehow created a new account rather than adding online services to the
existing account, but after a merge I only needed to delete a few duplicate
transactions..... I expect I will be using these steps more than once as
this is the second time this problem has surfaced, in a new file as well as
the one converted from Money 2000.


"Greg Salts" <GregSalts[at]Hotmail.com> wrote in message
news:ejG0NjrEFHA.3276[at]TK2MSFTNGP10.phx.gbl...
- quote -

Hi,

I am getting this error when attempting to update an account in Money
2005 deluxe. I attempt to stop using online services for the account so I
can reassociate it with the bank but I never get a Done button it just
clocks for a minute and then shows the OK and Cancel buttons again, when I
click on OK it asks if I am sure I want to do this and I select yes and once
again it only gives me an OK and Cancel button. If I click Cancel and look
at online services it is still set up to use online services. Is there any
way to force this account to stop using online services?

I have turned on the logs and can see that the bank is successfully
transmitting data to me in the rs and rq files, there is no error code in
any of the logs. What would cause Money to stop importing the data into the
account when no error was captured in the log?

Thank you in advance for any assistance.

Greg