On Fri, 11 Feb 2005 08:32:08 -0600, SteveC wrote:

- quote -

I live in Mobile, Alabama and would recommend AmSouth whom I have been
banking with for about 20 years. I also bank with Compass. I use MSMoney
with both. Compass provides free Bill payment using MSMoney, With AmSouth I
believe one must maintain $1000 to receive Bill Payment FREE. However, both
banks work great with MSMoney. I use FAX and email with both. Perhaps their
service depends a little-bit on the Branch you use. With any Organization
there will be times when service will not be up to what you expect but I
think that in most cases they perform well.

Update:

Compass cannot do 21st century email; they cannot do 20th century fax (they
just tried to fax me a copy of a check twice and failed); they cannot do
19th century telephone too well (they are still trying to credit my account
three days later!); and so now I told them to put the cancelled check in the
mail for me. So let's see how they handle 18th century technology.

Someone rescue me from this incompetent bank. Please tell me there is
online banking nirvana someplace. I will open an account in Shangri-La if
some will give me the URL!

"SteveC" <sconklan[at]yahoo.com> wrote in message
news:eAiCpbEEFHA.2756[at]TK2MSFTNGP15.phx.gbl...
- quote -

I am asking for advice. CompassPC has always done a great job of doing
transfers and payments but over the years, their service dept. has
deteriorated. They close on Sundays and sometimes at 5pm on weekdays. I
prefer to email when I have a problem or want to make a change on my
account, e.g., changing saving accounts to another product that pays more
interest or do research on a payment.

Even though it is secure email in CompassPC, the only replies I get from my
queries is to call the bank, which involves a maze of options. I press "O"
repeatedly to be told that is not a valid option, and then they often tell
me to go to the bank. I live in a rural area and I teach so basically, I
need to use email, which I can use at work. Using the phone takes me away
from my students and it really isn't possible.

I have talked to AmSouth and they seem to offer better service and they tell
me they can do most things online and that their telephone banking is
available 24/7 and anything I cannot do online, I can do on the phone. So I
would like to hear from AmSouth users. The irony is I left AmSouth 10 years
ago for Compass because AmSouth refused to offer Microsoft online banking,
which Compass had. Now AmSouth works with MS Money and offers what I need.

Anyone who has a good suggestion -- really, the bank doesn't need to be in
Alabama if I am going to interact with it online. Thanks.