What bugs me so much is the fact that if this is a problem (which it appears
to be for more people than me) I would like to see Microsoft start dialoging
with my Bank. Fine and dandy if each one thinks it isn't their problem, but
could we start the ball rolling here and find out what is the world is the
problem? I hate this passing the buck thing....in the meantime, I still
don't have a working product.

This is the problem these days with companies. They feel it is ok to tell
you they don't know. Back in my days you would never tell a client you
didn't know or send them to someone else to figure out a problem. You took
the problem on and found out by investigation even to the point of
contacting the competition if you had to. I guess I am ancient.

I see very few companies that can do a top rate job in providing true
customer service. At least the guy at my bank took time with me on the phone
to set up my bank just to make sure I wasn't doing anything wrong.
"Derf" <derf[at]savrola.org> wrote in message
news:1paar097tcrneqmmakhdlic4uj4iebp7lr[at]4ax.com...
- quote -

Allow me to suggest:
http://www.buy.com/retail/product.as...0&loc=105&sp=1.

"Derf" <derf[at]savrola.org> wrote in message
news:1paar097tcrneqmmakhdlic4uj4iebp7lr[at]4ax.com...
- quote -

On Mon, 6 Dec 2004 11:09:05 -0800, "Shawn"
<Shawn[at]discussions.microsoft.com> wrote:

- quote -

I'm in the same situation. MM5 will not download updates to my BoA
accounts. This is clearly a Microsoft problem; the info is available
when I go to the BoA website. I've learned that I can't depend upon
Microsoft to maintain the Money interface, and since I've recently
started using Money, I'm going to solve the problem by firing
Microsoft and using another vendor.

--
regards, Fred

"Verbing weirds language." -- Calvin

To append my previous message to Shawn,

Have you tried signing in online and then signing out through internet
explorer at the bank's website and then syncing? That seems to update my
information although it still hasn't solved the out of date transaction
problem. I just contacted my bank for the third time and they claim this is
Microsoft's problem not theirs. They have made their information available
and cannot see anything wrong on their end. I suspect it is a number of
issues pertaining to logging in and mm software. Something is just not
jiving.
"Geek" <geek[at]geek.com> wrote in message
news:Od26O282EHA.1260[at]TK2MSFTNGP12.phx.gbl...
- quote -

Shawn,

This appears to be what is happening to me now....I can get an updated
balance but no further transactions that are current. Furthermore my update
balance is not accurate with the website's. It is like the feed is slowed by
a day or two. What I can't figure out is why the transactions aren't
updating....still showing my last transaction as 11/22. This is just
unacceptable.


"Shawn" <Shawn[at]discussions.microsoft.com> wrote in message
news:A9C0AD31-5990-4C66-99E6-9B95FD3F11FF[at]microsoft.com...
- quote -

Institution claims this isn't their problem. They have all of the up to date
info posting.



"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:v649r0lha2l0dncd103jojvk82216k08kr[at]4ax.com...
- quote -

My institution is Bank Of America and they say this is not their problem and
insist this is a software problem. I don't see how this is a bank problem
when I can see my most up-to-date transactions on my bank's website. Why
can't Yodlee download the latest transactions into Money 2005 Deluxe?

Money automatically downloaded and installed the mid-November patch so I'm
assuming that I have the latest version of Money 2005. I restored my Money
2004 backup (M12 file) after this update and setup my online banking services
and MSN bill pay. I merged the accounts that were duplicated by the online
setup.

My BOA checking account did download transactions initially though they were
old. Since then I've received no newer transactions. Please help.

Is there another update coming soon?

Thanks,
Shawn

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Geek wrote:

- quote -

Institution?

Anyone?



"Geek" <geek[at]geek.com> wrote in message
news:uOoNscu2EHA.2676[at]TK2MSFTNGP12.phx.gbl...
- quote -

Hi there,

We are currently testing Money 2005 and love the automatic updates.
Everything works fine but the downloaded transactions are not current. We
have a current balance but the latest transaction to download is from 11/22.
We don't have any filters set and when we go to the website there are
certainly far more current transactions recorded online so I am not sure why
Money is not updating those. Any help is appreciated.

We use Windows xp Home, Money 2005 Trial.