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Old 08-11-2003, 12:55 AM
Dick Watson
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Posts: n/a
Default Re: 2004 Download Help Files Don't Work

Another happy customer! Thanks for the feedback. Shows you what MS Support
knows. No wonder this problem never gets fixed.

"David Parrish" <2dparrish[at]comcast.net> wrote in message
news:010501c35f66$5de864c0$a101280a[at]phx.gbl...
- quote -

> Thanks for the tip!
> Problem solved!


  #1  
Old 08-10-2003, 05:39 PM
David Parrish
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Posts: n/a
Default Re: 2004 Download Help Files Don't Work

Thanks for the tip!

Problem solved!

David
- quote -

> -----Original Message-----
> Flush the IE Temporary Files from Internet
Options|General|Temporary
> Internet files and see if that solves your problem. It
has for many people.
> "David Parrish" <2dparrish[at]comcast.net> wrote in message
> news:003601c35e88$07f11870$a101280a[at]phx.gbl...
> > I recently downloaded the Money 2004 direct from the
> > Microsoft website (M12USWEB)and then purchased the
> > upgrade to the full Deluxe edition.
> > > My problem is that the help files are not working. The
> > topics themselves show up in the help window, but when
I
> > click on any topic (or question that I've input), the
> > window says "Unable to load".
> > > I contacted MS support and they suggested I uninstall
and
> > then redownload/reinstall and input my unlock code
again.
> > I have tried this to no avail. The help files do not
work
> > on my computer with either the trial version or the
> > upgraded/unlocked one.
> > > Has anyone else had this problem? I'm beginning to
regret
> > having gone the download route, wishing I'd bought
> > a "real" copy Any ideas for a fix?
> .
 
Old 08-10-2003, 08:34 AM
Chuck
Guest
 
Posts: n/a
Default 2004 Download Help Files Don't Work

Identical problem. Was using Money 2003. Downloaded 2003
Trial version from web. Bought 2003 and installed. Help
files not working and can't down load bank statements
within money browser. IE6 works fine for download bank
statements. I deleted all of my temp internet files,
still doesn't work.

- quote -

> -----Original Message-----
> Hello,
> I recently downloaded the Money 2004 direct from the
> Microsoft website (M12USWEB)and then purchased the
> upgrade to the full Deluxe edition.
> My problem is that the help files are not working. The
> topics themselves show up in the help window, but when I
> click on any topic (or question that I've input), the
> window says "Unable to load".
> I contacted MS support and they suggested I uninstall and
> then redownload/reinstall and input my unlock code again.
> I have tried this to no avail. The help files do not work
> on my computer with either the trial version or the
> upgraded/unlocked one.
> Has anyone else had this problem? I'm beginning to regret
> having gone the download route, wishing I'd bought
> a "real" copy Any ideas for a fix?
> Thanks,
> David Parrish
> .
  #-1  
Old 08-09-2003, 03:08 PM
David Parrish
Guest
 
Posts: n/a
Default 2004 Download Help Files Don't Work

Hello,

I recently downloaded the Money 2004 direct from the
Microsoft website (M12USWEB)and then purchased the
upgrade to the full Deluxe edition.

My problem is that the help files are not working. The
topics themselves show up in the help window, but when I
click on any topic (or question that I've input), the
window says "Unable to load".

I contacted MS support and they suggested I uninstall and
then redownload/reinstall and input my unlock code again.
I have tried this to no avail. The help files do not work
on my computer with either the trial version or the
upgraded/unlocked one.

Has anyone else had this problem? I'm beginning to regret
having gone the download route, wishing I'd bought
a "real" copy Any ideas for a fix?

Thanks,

David Parrish
 

Tags
2004, download, files, work
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