Maybe we all can get a group rate for migrating to Quicken

"cybun" wrote:

- quote -

After many attempts and many phone calls to MS Money Tech support I finally
got my old MS Money file to load with the new update. I was experiencing all
the same problems everyone else was, while converting the old file I got the
Online Financial Services communication error…….etc, etc.

At least for me, my problem seemed to because of a closed account that was
setup to be used with MSN bill pay. (I used MSN Bill Pay at one point but
stopped using it a while ago.) I simply changed the Financial Institution on
the closed account from MSN Bill Pay to something else and the file converted
with no problems. Good luck to everyone else!!


"cybun" wrote:

- quote -

Did you happen to have tried MSN Bill Pay previously and then
cancelled/disabled it?
If so, then that may be the source of the problem.
Try the following to see if it works. You can either do this in a version of
Money 2005 (prior to having it update to 1105) or in your older version of
Money (2004):

1. Remove Money 2005 and reinstall the original unpatched version.
2. Open Money and sign in Offline so that it does not patch itself
(disconnect from the internet to ensure this).
3. Go into the Account Details for the account that had been using Bill Pay
and assign it a financial institution ("not listed" may work). If you're not
sure which account, check ALL accounts (even closed ones).
4. Exit Money.
5. Start Money 2005 with a New file and re-establish internet connectivity
and let it finish the update.
6. Restart Money and open the desired file and let it convert.

The steps for 2004 are similar, although you won't need to do steps 1 and 2.

-Mark


"Starminder" <Starminder[at]discussions.microsoft.com> wrote in message
news:0ED10E9D-6777-47AD-975E-474E48A7E528[at]microsoft.com...
- quote -

I have the EXACT same problem. The only thing I have gotten to work is to
create a new file and then retore from the web. Problem is, lots of
information is not backed up to the web, so it's a half baked solution. Tech
Support was supposed to escalate my case, haven't heard a word since (3 days
now).

I want my data back, I have bills to pay for crying out loud! Please count
me in for a class-action lawsuit.

"cybun" wrote:

- quote -

The point is to confirm if the 2005 file maybe corrupted, by reconverting
the older file.

"srazook" <srazook[at]discussions.microsoft.com> wrote in message
news:A3DA89D9-1962-4F7A-B707-DAB026A3E7EC[at]microsoft.com...
- quote -

Even if that does work my "M12" files is 3 or 4 months old and I've have
numerous transactions during that period. It would take me too long to
recreate all those transactions.

"Mark" wrote:

- quote -

Have you tried the following:

1. Create a New file and then let the update finish.
2. Confirm that Money 2005 did get updated to version 1105
3. Check to see if this new file works without the error. If you were using
online services, you can try setting up online services for one or more of
your financial institutions.
4. If that worked without problems, try reopening your original file
5. If that still fails, did you upgrade from a previous version of Money? If
so find that file (for example the .m12 file if the previous version was
Money 2004) copy it an rename it (eg. test.mny) and try opening it and allow
2005 to convert it and see if it behaves properly.

-Mark

"srazook" <srazook[at]discussions.microsoft.com> wrote in message
news:1D98396D-3AB2-4E64-B43C-C35F155601EB[at]microsoft.com...
- quote -

Yes I did the exact same thing! Uninstall, Reinstall
and not allow the update. If you find a fix please
pass it on. I also have a large file that goes back a
few years. One Microsoft tech support person had
the nerve to suggest I just start a new file and recreate
my old one. I told him he was [at]3*&ing nuts.


"cybun" wrote:

- quote -

I agree "No Name" the only work around that I have found is to uninstall,
reinstall and not allow the update to take place. Of course now I don't know
if the "Update!!!!!" corrected the MSN Money Plus problems and Bill Pay
problems.

And "StevenFromTexas", we must think alike because alot of us Pennsylvania
Dutchmen agree that it may be a time to take Microsoft to the mat.

"No Name" wrote:

- quote -

I've also had this problem. One thing to note is that it seems many "long
time users" are having this issue. Does it have anything to do with the
amount of data in the money file? My stuff goes back to 1996. Anyway, my
fiance has a file that only goes back a year and upgraded without any
problem. My fake-solution was to unistall Money, and not allow the upgrade
to take place. Let me know if anyone cracks this nut!!!

-David

"srazook" <srazook[at]discussions.microsoft.com> wrote in message
news:0EEC6385-2A26-4083-BEE3-C0299650CF4F[at]microsoft.com...
- quote -

"cybun" <cybun[at]discussions.microsoft.com> wrote in message
news:4D1A78AB-C9E6-4A62-8E9B-D06F4123D645[at]microsoft.com...
- quote -




Just want everyone to know that cybun and I don't know one another, but we
sure sound alike!

If you find a fix please let me know

"cybun" wrote:

- quote -

I agree with you completely! I’ve had nothing but problems since upgrading to
Money 2005. Since installing the new upgrade last week, I’m getting the same
error message: “A communication error occurred. Please try your call again.
If you continue to have problems call your financial institution's Online
Customer Support”. And I can’t access my file. I’ve already spoken with 3
tech’s and they’re all worthless. Time to switch to Quicken!

"cybun" wrote:

- quote -

"cybun" wrote:

- quote -

And another one:
http://www.lawyers.com/lawyers/A~100...ction+FAQ.html.
"cybun" <cybun[at]discussions.microsoft.com> wrote in message
news:4D1A78AB-C9E6-4A62-8E9B-D06F4123D645[at]microsoft.com...
- quote -

Call a lawyer who specializes in consumer tort law and convince him/her
there is money to be made on this case. A quick google for keywords class
action suit FAQ reveals many pages out there to explain the process and
offer to consider your case. Here's one:
http://www.bigclassaction.com/faq.html.

"cybun" <cybun[at]discussions.microsoft.com> wrote in message
news:4D1A78AB-C9E6-4A62-8E9B-D06F4123D645[at]microsoft.com...
- quote -

I have had it!!!! This is a bunch of crap!!!! How can we institute a class
action lawsuit against Microsoft?

Yesterday, November 21, 2004, MS Money 2005 automatically downloaded an
”UPDATE????” to an already unbelievably bad product. This “update” converted
my .mny file and now will not let me open it. All I continue to receive is an
error message, “A communication error occurred. Please try your call again.
If you continue to have problems call your financial institution's Online
Customer Support.” What the hell does that mean?

I have been in contact with MS support since September 9, 2005 regarding
numerous problems. These problems range from not being able to use Bill Pay
to corrupted payee lists. I have had at least 18 unique email conversations
with support people. Most responses have been in “engrish” (sic). Every time
I am bumped “up” to a new support person we start all over again. This is
absurd. I have put so many hours in to trying to correct my problems that I
should be put on the MS payroll. Maybe if I move to India I would. If I were
using an Indian version I would expect a response from an Indian
representative, if I were using a German version I would expect a German
representative but I use the American version and I expect an American
support representative. All I get are sorry ass excuses.

I am not a novice MS Money user. I have been using MS Money since version
2.0 and have never had any major problems until the release of MS Money 2005.

It’s no wonder that Bill Gates receives over 4M emails a day. Most of them,
I believe, are complaints about half-baked products.