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| On eBay, if a seller has 1 negative feedback with overall 100 feedback, and the other has 10 negative with overall 1000, are they the same rating as 99%? Well, not exactly ... What my experience tells me is to deal with the one with 100 feedback, not 1000 or 10000's power seller. Note that this is just from buyer's safety and self-protection point of view, nothing against any seller. We all understand that it is very difficult to satisfy all people in all times. If a seller has 100 feedback with only 1-2 negative feedback, it means he/she was working very hard to satisfy the buyers. It also means that the seller is not selling stuff that much, too often, so he/she does have time to deal with individual issues. In addition, because of less feedback posting, his/her first page of feedback is going away (to become the 2nd page) very slowly, and a negative feedback becomes very prominent, so of course the seller will try hard to avoid it. For a seller with 1000 or even 10000's (power seller), he/she likely is a professional, full-time seller, who is usually too busy to resolve every issue. His/Her S&H is usually very high (e.g. $20 S&H for an $50 item). The most important thing is, if something does go wrong, your negative feedback does not affect him much, becomes he/she receives dozens of positive feedback every day, which will quickly inundate one or two negative feedback, forcing them slid to the 2nd or 3rd page. Buyers usually only view the first page of seller's feedback. Some sellers with high number of feedback are agents of other retailers. For example, Seller A prepares and posts all auction pages for a local store Radio Shack, which is trying to get rid off all returned, out-of-date items online. Whenever a purchase is made, seller A faxes the buyer's name and address to the store, which then packs the item and ships. Seller A gets the commission and does nothing on actual packaging and shipping. He does not care about feedback. He just sells whatever he can. Local store does packaging and shipping but does not have time and desire or knowledge to check eBay's feedback or anything. This is also generating a weird phenomena at eBay that an item of $5 requires $10 S&H (standard). Big and small, heavy or light, all go thru UPS, even though the item may be just a refurbished PC card weighed only 0.3 ounce and can be easily fitted into any foam envelops and sent by USPS for a postage of $0.60. |
| Tags |
| buy, caution, ebay, feedback, items, seller |
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