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| I have had a case open on BoA since Sept 18. It has been escalated twice. I assume it was out of frustration but the most recent email from them provided extreme details on how to download the OFX files manual and enter them into Money 05. Concerning the other items, the banks they purchased are on a different system and are working fine. It is the one that has been around for many years that has the problem. They just rolled out the quarterly update to the web interface. Most of the items can not be noticed by human, but the changes certainly appear to have impacted the Yodlee. However, OnYodlee site has BoA correctly handled. Also the MyMoney site at moneycentral no longer lists Bank of America (All Except CA, WA, ID) is no longer listed. I agree with the comment that this seems to show that Yodlee-Money is a bad idea. But it also appears that the current error probably is no the Microsoft side. Art Tom G wrote: - quote - > Regarding ongoing frustration with data from Bank of America: I had several > calls into Microsoft about this issue, and after many attempts, the case was > elevated. I just got off the phone with a helpful and affable tech support > person. > I was told that the interface with BofA is problematic since the bank > recently acquired several other banks, and their electronic system changed > on Nov. 1. Since that time, there are problem with the interface between > BofA and Yodlee. > I was also told that Microsoft is working with the bank, and that it should > be resolved within several weeks. |
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| "Tom G" <123mpel[at]vms.huji.ac.il> wrote in message news:eUy4GlrxEHA.1292[at]TK2MSFTNGP10.phx.gbl... - quote - > Regarding ongoing frustration with data from Bank of America: I had
Good that they've figured it out. What is bad is that Banks buy out each> several calls into Microsoft about this issue, and after many attempts, > the case was elevated. I just got off the phone with a helpful and affable > tech support person. > I was told that the interface with BofA is problematic since the bank > recently acquired several other banks, and their electronic system changed > on Nov. 1. Since that time, there are problem with the interface between > BofA and Yodlee. other all the time. This means that the Bank, Yodlee, Money combination is always going to be a flakey way to do things. Works this week, but not next, but works the week after that. Thank goodness for the merge accounts button. |
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| Regarding ongoing frustration with data from Bank of America: I had several calls into Microsoft about this issue, and after many attempts, the case was elevated. I just got off the phone with a helpful and affable tech support person. I was told that the interface with BofA is problematic since the bank recently acquired several other banks, and their electronic system changed on Nov. 1. Since that time, there are problem with the interface between BofA and Yodlee. I was also told that Microsoft is working with the bank, and that it should be resolved within several weeks. -- Cheers, Tom G. |
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