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  #2  
Old 10-23-2004, 05:48 PM
Pierre Aterianus
Guest
  
Posts: n/a
Default Re: Giving up on 2005
Well, you have to vent somewhere. All I've gotten so far from my bug
reports are promises to escalate the problem to a lead person and or
callbacks from technical support. Which either, after three weeks, have yet
to occur.
Pierre Aterianus

"SJCOHEN730" <sjcohen730[at]aol.com> wrote in message
news:20041022112716.08561.00000554[at]mb-m22.aol.com...
- quote -

> > Subject: RE: Giving up on 2005
> > From: "=?Utf-8?B?d2hhdGV2ZXI=?=" whatever[at]discussions.microsoft.com
> > Date: 10/22/2004 11:09 AM Eastern Daylight Time
> > Message-id: <6CB0E1B5-ED87-4164-8BE6-2BB56B013C43[at]microsoft.com> > > Tech Support told me to not wait for bug fixes but to just exercise my
> > 30-day
> > > money back guarantee. Unfortunately, I didn't keep all the original
> > packaging. I'm so mad at Microsoft over this crappy upgrade that I'm
> > switching to Quicken. (Costco online has it pretty cheap with a rebate.)
> > To
> > > heck with MS on this...I cannot imagine how a company that provides
> > software
> > to manage something as important and intimate as my personal finances can
> > put
> > > so little effort into Q&A, testing, and communicating about bugs and
> > post-release fixes. The product manager should be FIRED.
> > I sure hope that VENT makes you very happy. Sure hope you are getting the
> CD of
> Quicken and not just a download.
  #1  
Old 10-22-2004, 03:27 PM
SJCOHEN730
Guest
  
Posts: n/a
Default RE: Giving up on 2005
- quote -

> Subject: RE: Giving up on 2005
> From: "=?Utf-8?B?d2hhdGV2ZXI=?=" whatever[at]discussions.microsoft.com
> Date: 10/22/2004 11:09 AM Eastern Daylight Time
> Message-id: <6CB0E1B5-ED87-4164-8BE6-2BB56B013C43[at]microsoft.com> Tech Support told me to not wait for bug fixes but to just exercise my 30-day
> money back guarantee. Unfortunately, I didn't keep all the original
> packaging. I'm so mad at Microsoft over this crappy upgrade that I'm
> switching to Quicken. (Costco online has it pretty cheap with a rebate.) To
> heck with MS on this...I cannot imagine how a company that provides software
> to manage something as important and intimate as my personal finances can put
> so little effort into Q&A, testing, and communicating about bugs and
> post-release fixes. The product manager should be FIRED.
I sure hope that VENT makes you very happy. Sure hope you are getting the CD of
Quicken and not just a download.
 
Old 10-22-2004, 03:09 PM
whatever
Guest
  
Posts: n/a
Default RE: Giving up on 2005
Tech Support told me to not wait for bug fixes but to just exercise my 30-day
money back guarantee. Unfortunately, I didn't keep all the original
packaging. I'm so mad at Microsoft over this crappy upgrade that I'm
switching to Quicken. (Costco online has it pretty cheap with a rebate.) To
heck with MS on this...I cannot imagine how a company that provides software
to manage something as important and intimate as my personal finances can put
so little effort into Q&A, testing, and communicating about bugs and
post-release fixes. The product manager should be FIRED.

"Twarp6" wrote:

- quote -

> 05 messed everything up, spent over a week w/tech support and still does not
> work right--duplicate accounts,no E-pay, false accounts in bill-pay ect.....
> spent last night reinstalling 2004 and repairing data. Support promised
> answers within 72 hrs. but never called back. Then again in 24 hrs. never
> happened. 2003 and 2004 worked great. Tech support seemed stumped on these
> issues
  #-1  
Old 10-19-2004, 11:15 AM
Twarp6
Guest
  
Posts: n/a
Default Giving up on 2005
05 messed everything up, spent over a week w/tech support and still does not
work right--duplicate accounts,no E-pay, false accounts in bill-pay ect.....
spent last night reinstalling 2004 and repairing data. Support promised
answers within 72 hrs. but never called back. Then again in 24 hrs. never
happened. 2003 and 2004 worked great. Tech support seemed stumped on these
issues
 

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