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  #3  
Old 08-24-2004, 02:41 AM
Scott Tyler
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Posts: n/a
Default Norton/Windows problems, Re: Unable to access Money 2003 Revisited


"Chickootz" <dpcicchi(removethis)[at]conexu.com> wrote in message
news:%23myP05RiEHA.2916[at]TK2MSFTNGP12.phx.gbl...
- quote -

> You may have hit on the problem. I did use Deluxe Portfolio Manager in the
> last week or so. I downloaded the updated version ( It took me several
> tries, and took an extremely long time on slow phone connection).
> Other strange happenings:


I have no experience with the Norton suite, but...

- quote -

> 1. Norton Fast & Safe Cleanup will not completely clean Drive C. It
> leaves 36KB!


Given that many computers built in the last few years have hard drives in
the range of 80-250 GB, 36k is probably nothing to worry about. If you're
using the NTFS filesystem, it's possible that the permissions for whatever
files are in that 36k were damaged. Permissions can be viewed/changed from
Windows Explorer in 2000/XP Pro, or from the root account in XP Home after
booting to Safe Mode.

- quote -

> 2. Norton Disk Doctor will not check Drive C w/ auto fix checked. Says
> the drive is busy with another app.


This is normal, and also happens with Windows ChkDisk. ChkDisk can perform
the check on the next reboot. Does Disk Doctor have similar functionality?

- quote -

> 3. Norton Win Doctor has found a missing file, and cannot repair. File
> is
> C:\Program Files\Microsoft Home Publishing\HOMEPUB.EXE cannot access
> "msjet35.dll"
> Any ideas how I can retrieve this dll?


You mentioned Service Pack 2. This implies you have Windows XP. If so, you
may be able to use System Restore to go back to a point before your troubles
began.

Although restore points are intended to be reversible if you don't like the
result, it would be a good idea to back up important files first, especially
as you're also having other problems.

A potentially unpleasant consequence of System Restore is that it removes
files that didn't exist at the time of the original restore point. If you
maintain a downloads directory (or anything similar) outside of the "My
Documents" hierarchy, you may want to move it there, as this is the only
"safe" place from the effects of System Restore.

--
Scott Tyler
agent_scotty-at-hotmail-dot-com


  #2  
Old 08-23-2004, 02:35 PM
Chickootz
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Posts: n/a
Default Re: Unable to access Money 2003 Revisited

You may have hit on the problem. I did use Deluxe Portfolio Manager in the
last week or so. I downloaded the updated version ( It took me several
tries, and took an extremely long time on slow phone connection).

Other strange happenings:
1. Norton Fast & Safe Cleanup will not completely clean Drive C. It
leaves 36KB!
2. Norton Disk Doctor will not check Drive C w/ auto fix checked. Says
the drive is busy with another app.
3. Norton Win Doctor has found a missing file, and cannot repair. File is
C:\Program Files\Microsoft Home Publishing\HOMEPUB.EXE cannot access
"msjet35.dll"

Any ideas how I can retrieve this dll?

"Scott Tyler" <agent_scotty-at-hotmail-dot-com> wrote in message
news:%23NZunvLiEHA.3664[at]TK2MSFTNGP12.phx.gbl...
- quote -

> "Chickootz" <dpcicchi(removethis)[at]conexu.com> wrote in message
> news:O%233SdXLiEHA.3288[at]TK2MSFTNGP10.phx.gbl...
> > Two things have occurred in the past 2 days that have me curious, and am
> > wondering if they have any bearing on the problem.
> > > I was informed that an update was available. The indication was that it

> > was
> > for XP SP2, but when I clicked the button nothing seemed to happen. To

my
> > knowledge, SP2 was never downloaded.
> > > A search of Money files brought up a Money 2005 file. Where it came from

I
> > do not know???
> > > Could this be causing a problem?
> > > Unless you were a Money 2005 beta tester, the Money 2005 file likely came

> from the new Investment Toolbox. This could have been installed if you
> tried to look at historical and intraday charts in Money, or if you were
> using the Deluxe Portfolio Manager. The Deluxe Portfolio Manager was
> replaced by the Investment Toolbox on 7-31-2004. Although an updated
> Investment Toolbox was posted on 8-1-2004, many ppl continue to have
> problems with it.
> My connection to this server has been flaky the last few days, so I may

have
> missed your previous post.
> --
> Scott Tyler
> agent_scotty-at-hotmail-dot-com



  #1  
Old 08-23-2004, 02:15 PM
Chickootz
Guest
 
Posts: n/a
Default Re: Unable to access Money 2003 Revisited

My previous post mentioned that I tried the three recommended methods for
fixing my problem in MS Knowledge Base article 313374. These did not work.
The last statement of the article indicates that the fixes apply to MS Money
2003 Standard, and I have Deluxe.

Am wondering if there is another fix out there for the Deluxe version.

"Scott Tyler" <agent_scotty-at-hotmail-dot-com> wrote in message
news:%23NZunvLiEHA.3664[at]TK2MSFTNGP12.phx.gbl...
- quote -

> "Chickootz" <dpcicchi(removethis)[at]conexu.com> wrote in message
> news:O%233SdXLiEHA.3288[at]TK2MSFTNGP10.phx.gbl...
> > Two things have occurred in the past 2 days that have me curious, and am
> > wondering if they have any bearing on the problem.
> > > I was informed that an update was available. The indication was that it

> > was
> > for XP SP2, but when I clicked the button nothing seemed to happen. To

my
> > knowledge, SP2 was never downloaded.
> > > A search of Money files brought up a Money 2005 file. Where it came from

I
> > do not know???
> > > Could this be causing a problem?
> > > Unless you were a Money 2005 beta tester, the Money 2005 file likely came

> from the new Investment Toolbox. This could have been installed if you
> tried to look at historical and intraday charts in Money, or if you were
> using the Deluxe Portfolio Manager. The Deluxe Portfolio Manager was
> replaced by the Investment Toolbox on 7-31-2004. Although an updated
> Investment Toolbox was posted on 8-1-2004, many ppl continue to have
> problems with it.
> My connection to this server has been flaky the last few days, so I may

have
> missed your previous post.
> --
> Scott Tyler
> agent_scotty-at-hotmail-dot-com



 
Old 08-23-2004, 02:50 AM
Scott Tyler
Guest
 
Posts: n/a
Default Re: Unable to access Money 2003 Revisited


"Chickootz" <dpcicchi(removethis)[at]conexu.com> wrote in message
news:O%233SdXLiEHA.3288[at]TK2MSFTNGP10.phx.gbl...
- quote -

> Two things have occurred in the past 2 days that have me curious, and am
> wondering if they have any bearing on the problem.
> I was informed that an update was available. The indication was that it
> was
> for XP SP2, but when I clicked the button nothing seemed to happen. To my
> knowledge, SP2 was never downloaded.
> A search of Money files brought up a Money 2005 file. Where it came from I
> do not know???
> Could this be causing a problem?


Unless you were a Money 2005 beta tester, the Money 2005 file likely came
from the new Investment Toolbox. This could have been installed if you
tried to look at historical and intraday charts in Money, or if you were
using the Deluxe Portfolio Manager. The Deluxe Portfolio Manager was
replaced by the Investment Toolbox on 7-31-2004. Although an updated
Investment Toolbox was posted on 8-1-2004, many ppl continue to have
problems with it.

My connection to this server has been flaky the last few days, so I may have
missed your previous post.

--
Scott Tyler
agent_scotty-at-hotmail-dot-com


  #-1  
Old 08-23-2004, 02:06 AM
Chickootz
Guest
 
Posts: n/a
Default Unable to access Money 2003 Revisited

Two things have occurred in the past 2 days that have me curious, and am
wondering if they have any bearing on the problem.

I was informed that an update was available. The indication was that it was
for XP SP2, but when I clicked the button nothing seemed to happen. To my
knowledge, SP2 was never downloaded.

A search of Money files brought up a Money 2005 file. Where it came from I
do not know???

Could this be causing a problem?


 

Tags
2003, access, money, revisited, unable
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