If sample file still doesn't open, I'd suggest that you try the voodoo steps
previously provided. If those don't get the sample file to open, then I'm
betting you've tapped out what the NG can provide for you.

"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:4fbf01c4806e$824849f0$a601280a[at]phx.gbl...
- quote -

OK. I backed up the files & reinstalled Money from the
disk. Still won't accept my password.

- quote -

In microsoft.public.money, Susan wrote:

<snip> > Did you buy Money separately, or did Money 2003 come
- quote -

OK. The reason that is significant is that the OEM version does not
come with free Microsoft call-in support.


- quote -

Hmmm. I did not know that it depended on the installation for
salv.exe to work.

I had mis-read your earlier posting; I had thought you said you did
not have a password on that file. Going back, I see you were very
clear, and my head was apparently not. Sorry for the extra
troubleshooting this caused.


- quote -

Dick's point is well stated. If your Sample.mny won't open, that
points to your installation. That can be good news, since it
indicates a problem other than your file. However we are distressed
that salv.exe thinks your file is hosed. Hold onto copies of your
..mny file, and hold onto copies of your *.mbf files. Your *.mbf
(Money Backup File) may be what you end up using if you get your
installation fixed and find that the *.mny file does not work.

While you are thinking about it, burn copies of those files onto a
CDR and/or a USB flash drive.

OK. What you will want to do, after making extra copies of your
*.mny file(s) and your *.mbf files, is to reinstall Money from the
disks that came with your system. If you find a Money disk or
section of one of those disks, run setup.exe. If you don't find the
Money section of the disks, I would call Dell for assistance if your
support there is still in force. They will know about the disks you
received, and they are responsible for the support for the OEM
version of Money they provide. If you are beyond your included
support time, you have the option of paying Dell or Microsoft for
support. However buying a newer version of Money would probably cost
about the same. So at that point I would download the trial Money
2004 to make sure that is going to successfully read your .mny file
or your .mbf. The 60-day free trial will probably last until Money
2005 is available also. Perhaps there will be a late sale on Money
2004 alternatively.

If the sample file would not open, I'd get THAT solved before doing ANYTHING
more with your data file. In fact, I'd make sure that I had backups for my
backups of the data file ASAP. Do not overwrite what could be good
copies/backups of your current data file with the data file as it's stored
now.

"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:43b501c47fad$5a210640$a401280a[at]phx.gbl...
- quote -

Sample won't open. Backup won't open. Password accepted.

I swear, I did nothing. It freaked all on its own. Am
still working through Cal's fixes.

- quote -

OK, answers/results below...

- quote -

And to think I started teaching her...

- quote -

Bought with Dell a year ago. I have the CDs. Had previous
versions of Money on old computer and transfered my data.

- quote -

Trying others first.

- quote -

salv.exe did ask for a password and took the one that's
supposed to be attached to Money. BUT was unable to
repair. Got "too deeply damaged or problem with
installation" message.

- quote -

Sample would not open.

Next? :-D

Sure sounds like the "passport password integration with Money issue" to me!

http://support.microsoft.com/?pr=mny

Note: I haven't tried this fix yet myself.

Greg


"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:39c901c47f10$fc63a6d0$a501280a[at]phx.gbl...
- quote -

Well, you've run me out of everything I know to try. We did the mangled
Passport thing. Cal's been trying the backlevel version thing. We've tried
the bad password thing. Nothing has worked. There just really isn't much
left except the voodoo fixes. If you are up for those, see
http://umpmfaq.info/faqdb.php?q=130. (They haven't been reported effective
for this, but you never know about the voodoo fixes.) Does Money open its
own sample file? Do you have backups? Do they open?

Suffice it to say that reports like yours are very rare. Usually somewhere
along these paths we've found the fix.

"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:3e1101c47f3f$74bf2e50$a601280a[at]phx.gbl...
- quote -

And to clarify, JIC, I'm using Money 2003 and do not use
it online at all.

- quote -

In microsoft.public.money, Susan wrote:

- quote -

No.

- quote -

Well sometimes it helps to get a teenager to help navigate some of
these things. :-)

But just identify the sections you find hard to read, and I will try
to elaborate on them.

You can open Windows Explorer by holding down the <windows> key and
poking E. You probably know another way, but that is handy. With
that you will be able to browse to salv.exe, and run it by
double-clicking.


- quote -

Good. I suspected that, but I wanted to make sure that the simple
cures were not missed.

Did you buy Money separately, or did Money 2003 come with your
computer? The reason I ask is that could affect some future
alternative.

- quote -

That is one of the things I would try. But perhaps you would want to
wait until you have tried the other things. There exists the
possibility that Money 2004 will open your file fine. But I think
trying salv.exe first would make sense. Normally salv.exe is used to
fix a corrupted file. Now I don't know that is not the case, but
salv.exe will do one more thing: it will tell us if you really have
somehow gotten a real password on that file.

- quote -

Expect to find salve.exe in
"C:\Program Files\Microsoft Money 2003\System"
except that your path may differ... so adapt to your install.

http://support.microsoft.com/default...b;en-us;274584
describes salv.exe. It offers a download of salv.exe, but he one on
your system already may be newer.

So what I am particularly interested in is

does salv.exe ask for a password?
does it think it found problems and made a fixed version? (use a
different filename for the repaired version). If so, you will be
able try that.

There are other things to try. One is to open the sample.mny in your
Money directory by double-clicking that file. If it fails to open,
that points to your installation. That could be good news.
Re-install is easy.

O-K.......
Let's see if we can get this simple and in order for my
feeble brain.
A) Should I try the fix (Money Key Wizard) at
http://sync.money.msn.com/help/pss/w1.asp ? I do not
use Passport.

B) If so and that does not work OR if not A, then what do
I try AND in what order? (Please be very simple & clear.
Pretend you're explaining it to a child. :-) )

FYI
I checked the entire drive & went into the folder housing
all my money files.

When answering, please include replies for:
I never installed the Money 2004 trial. Are you saying I
should do so, if I use that attempt?
Where would I find salv.exe?

I am hating Microsoft today. First my navigation bar,
then IE, now Money.

Thanks for your help, though.


- quote -

In microsoft.public.money, Susan wrote:

- quote -

OK. Too bad. That would have been an easy cure. If it was too fast,
perhaps you did not check your whole drive. The location probably
would have been the same folder where your .mny file resides.

There is another alternative along the same line: install the Money
2004 trial into a different folder by choosing the Advanced option.

Make an extra copy of your .mny file. See if Money 2004 can
open/convert your file. If so, we could think about what that
indicates.

Another thing that comes to mind is to use salv.exe on your file.
You have it read your current .mny file and make a repaired one
under a different name. If salv.exe indicates you have a password,
I think you somehow got a password on the file. If it does not,
perhaps the repaired version will work. Or perhaps a Money 2003
re-install would get you going.

Hey, Cal.

I'm embarrassed to say that I overlooked that part of
your post. However, I just did that search and...nothing.
The search ended almost as soon as I started it, so just
to be sure I tried variations like "m11" and ".m11".
Still nothing.



- quote -

In microsoft.public.money, Susan wrote:

- quote -

Did you Start-> Search for *.m11 ?

Well, gee, that's helpful. (Not a personal remark; not a
slight; just an observation that there's little to do
about my problem) I didn't forget my password; the
program just suddenly stopped accepting it. Any idea why
that happened?
Is the program at all useable until I can find a way to
deal with this? So, I have to pay for some software to
recover a password that the program itself has screwed
with? Lovely.

Should I still try the Money Key solution from your
previous post?


- quote -

OK, then. All that's left is http://umpmfaq.info/faqdb.php?q=28.

"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:39c901c47f10$fc63a6d0$a501280a[at]phx.gbl...
- quote -

No, not Passport. I'm talking about the sign-in screen
that allows you to open the program and access your
files. And, no, I did not download any trial or demo (for
the person who asked that).

The error message when I attempt to sign in says: The
password you entered was incorrect. Please try again. You
may have made a typing error or typed the password for a
different file.

I'll check the posts you recommended as well.


- quote -

phx.gbl or
- quote -

How about some more information? Are we talking Passport here? Are we
talking "The sign-in name you entered is not associated with this file"?

If so, it's been the subject of maybe a thousand posts over the last two
weeks or so.

See news://msnews.microsoft.com/eG2ikZfd...TNGP10.phx.gbl or
http://groups.google.com/groups?hl=e...TNGP10.phx.gbl.

"Susan" <anonymous[at]discussions.microsoft.com> wrote in message
news:371301c47eed$1e1de0c0$a501280a[at]phx.gbl...
- quote -

In microsoft.public.money, Susan wrote:

- quote -

The error message does not say "... Passport ..."?

You may have tried the Money 2004 trial which converted your file.

Do a Start-> Search for *.m11 on your drive. That would be the Money
2003 version of the file at the time of conversion.

I tried to open Money 2003 and the password that I have
always used for it won't work. As far as I know, no one
has accessed my computer -- it's password protected, too.
What do I do?