I am still having the same reported problem of the failure of downloading
the new chart toolbox reported by others. I have tried to follow the below
procedure by uninstalling the toolbox and then reinstalling, with virus and
firewall disabled, but no luck. Is there a solution to this problem that I
have missed?

Bob
"Tom" <anonymous[at]discussions.microsoft.com> wrote in message
news:328b01c47e7e$5ded5330$a601280a[at]phx.gbl...
- quote -

I still have problems, however, I got 2 replies from
Microsoft: (I can't find the 1st message but it said to do
the following)
The first reply said to go to Money -> Tools -> Options -Connections and check --leave my Internet connection open
after downloading Internet Information. also check Alway
use my default browser to browse the Internet.
I was using Mozilla firefox and had to change back to
Internet Explorer.

the 2nd message was as follows:
Dear Thomas,
Thank you for using Web Support. My name is Samuel, and
I'll be assisting you with your case today.
To give the most accurate support possible, I would like
to give a brief summary of the problem as I understand it:
You are prompted to install MSN Money Investment Toolbox
every time you try to access the Portfolio Manager.
If I have misunderstood the issue, don't hesitate to let
me know.

According to my research, this issue can occur if we have
previously installed the beta version of the Investment
Toolbox on the computer. I apologize for the inconvenience
you have experienced. At this stage, I suggest we manually
remove the beta version from the computer and then re-
install the Investment Toolbox:

1. Click Start > Control Panel > Add/Remove Programs
2. Click on MSN Money Investment Toolbox and then click
the Change/Remove button.

After the Investment Toolbox is successfully removed,
let's try the steps below to re-install it:

Note: Please make sure that Microsoft Money (the CD
Product) is closed. Also, if there are any security
programs such as a firewall/anti-virus program running in
the background, please temporarily turn them off.

1. Open Internet Explorer and visit the following link:
http://www.moneycentral.msn.com/cabs/webinst.exe
2. Open the downloaded webinst.exe file on your computer
and then the Investment Toolbox will be automatically
installed.

3. Click the Finish button after the installation is
complete.
4. Visit:
http://www.moneycentral.msn.com/inve...rols/portpromo
..asp
5. Click the link "Download MSN Money Investment Toolbox".
6. Click "I See the Chart" when you see it.

Please try these steps and let me know the results. If you
encounter any problems when trying the above suggestions,
please feel free to let me know. It is my pleasure to be
of assistance.

I am looking forward to your reply.

Best Regards,

Samuel

Microsoft Customer Support Services
To provide additional feedback or to explore more support
options, please visit the Microsoft Help and Support
Website at:
http://support.microsoft.com

- quote -

I have had exact problem. I contacted Money suuport folks
and they were aware of the problem which is apparently
with MSN Money upgrade. I have heard nothing back from MS
Money support re the resolution to the problem
- quote -

"Brian H" <brianh4321-at-hotmail-dot-com> wrote in message
news:%23lm4SdgfEHA.3916[at]TK2MSFTNGP11.phx.gbl...
- quote -


I don't even know if they're aware of the problem. That would probably
depend on how many ppl opened support cases.

As Money 2003 Deluxe and all versions of Money 2004 are still within their
lifespan for online services, I would imagine that MS/MSN will have to fix
it at some point.

Although I've seen a few complaints from Money users in the moneycentral
newsgroup, most of the complaints seem to be coming from ppl that had used
MSN's Deluxe Portfolio Manager for years.

--
Scott Tyler
agent_scotty-at-hotmail-dot-com

Thanks, I suppose that's a reasonable workaround. Do you know if they will ever implement the old style browsing (within Money)?

nntp://news.microsoft.com/microsoft.public.money/<uzjM8bbfEHA.3928[at]TK2MSFTNGP11.phx.gbl

"JW" <highatomicyield[at]hotmail.com> wrote in message
news:268101c47db3$48aa8810$a401280a[at]phx.gbl...
- quote -

Assuming you use IE as your default browser, go into Tools > Options in
Money, Connection tab, and select the option to use the default browser
instead of the Money browser. Although I can't confirm it, this workaround
may also work if MSN Explorer/8/9 is your default browser.

--
Scott Tyler
agent_scotty-at-hotmail-dot-com




[microsoft.public.money]

"JW" <highatomicyield[at]hotmail.com> wrote in message
news:268101c47db3$48aa8810$a401280a[at]phx.gbl...
- quote -

Assuming you use IE as your default browser, go into Tools > Options in
Money, Connection tab, and select the option to use the default browser
instead of the Money browser. Although I can't confirm it, this workaround
may also work if MSN Explorer/8/9 is your default browser.

--
Scott Tyler
agent_scotty-at-hotmail-dot-com

My charts on securities in my porfolio recently (around
the beginning of August) reverted to the simple charts
you see when you first install Money. I got the option
to install the MSN Money Investment toolbox. If you
click on this, the program closes and an install box
comes up, along with an MSIE window which recieves an
error that the remote server is not found. The install
box seems to run normally, and comes up with a "Finish"
button after the progress bar fills. However when I
restart Money, it looks as if nothing has changed with
the charts (I still get the option to install the
toolbox.) I uninstalled the toolbox from the control
panel, and tried to install again, with identical results.

Anyone else have this problem?

Please reply to my e-mail address above as well as to
this thread.

Thanks,

jw